AbanteCart Community

Shopping Cart Operations => Support => Topic started by: cibalibeb on December 08, 2014, 11:31:33 PM

Title: Guest order linked to wrong customer account
Post by: cibalibeb on December 08, 2014, 11:31:33 PM
My abantecart install has been running just fine for 7 months now, out of the blue the last 3 days I have had customers place an order and choose guest checkout upon completing guest checkout I receive a copy of the email showing their name/address however when I login to my admin control panel and look at "All orders" the customers order # has a different name attached to it, the guest orders are randomly being assigned to existing customer accounts, and the confirmation email is sent to the existing customer email not the Guest order email, see the screenshots for an example.

Customer Tony Balda checked out as a guest however the email was sent to an existing customer "Ki Yoon"

Upon further troubleshooting it appears that the website is leaving customers logged in and when a new customer searches for our page on google and then clicks the link it takes them to our site but has them logged into whomever was the last account to login

Could this be a cache issue?
Title: Re: Guest order linked to wrong customer account
Post by: cgpalana on December 09, 2014, 11:46:50 AM
My abantecart install has been running just fine for 7 months now, out of the blue the last 3 days I have had customers place an order and choose guest checkout upon completing guest checkout I receive a copy of the email showing their name/address however when I login to my admin control panel and look at "All orders" the customers order # has a different name attached to it, the guest orders are randomly being assigned to existing customer accounts, and the confirmation email is sent to the existing customer email not the Guest order email, see the screenshots for an example.

Customer Tony Balda checked out as a guest however the email was sent to an existing customer "Ki Yoon"

Upon further troubleshooting it appears that the website is leaving customers logged in and when a new customer searches for our page on google and then clicks the link it takes them to our site but has them logged into whomever was the last account to login

Could this be a cache issue?

May I know how many customers you have as of the moment? And what version of AbanteCart Cart you are using, also if you have server error logs it would be better so that we can investigate further.
Title: Re: Guest order linked to wrong customer account
Post by: cgpalana on December 09, 2014, 11:58:36 AM
My abantecart install has been running just fine for 7 months now, out of the blue the last 3 days I have had customers place an order and choose guest checkout upon completing guest checkout I receive a copy of the email showing their name/address however when I login to my admin control panel and look at "All orders" the customers order # has a different name attached to it, the guest orders are randomly being assigned to existing customer accounts, and the confirmation email is sent to the existing customer email not the Guest order email, see the screenshots for an example.

Customer Tony Balda checked out as a guest however the email was sent to an existing customer "Ki Yoon"

Upon further troubleshooting it appears that the website is leaving customers logged in and when a new customer searches for our page on google and then clicks the link it takes them to our site but has them logged into whomever was the last account to login

Could this be a cache issue?

May I know how many customers you have as of the moment? And what version of AbanteCart Cart you are using, also if you have server error logs it would be better so that we can investigate further.

Please send also ticket at algozone.com/tickets.php (http://www.algozone.com/tickets.php) and provide us access information and the link you think that keeps the customers logged in.
Title: Re: Guest order linked to wrong customer account
Post by: cibalibeb on December 11, 2014, 07:21:13 PM
I have disabled guest checkout and the cache feature of the site and this has fixed the issue for now
Title: Re: Guest order linked to wrong customer account
Post by: abolabo on December 12, 2014, 09:10:09 AM
did you import some data via admin (import/export)?
Title: Re: Guest order linked to wrong customer account
Post by: eCommerce Core on December 12, 2014, 11:21:31 AM
I have disabled guest checkout and the cache feature of the site and this has fixed the issue for now

This is hardly related to cache as customer details are not cached.

Did you do any changes to the customers or orders table? customer_id field of 0 on orders table will indicate guest order.

I checked the code and it is very unlikely for random customer_id be linked to the order.
Title: Re: Guest order linked to wrong customer account
Post by: Advisor on December 13, 2014, 10:39:51 PM
I have disabled guest checkout and the cache feature of the site and this has fixed the issue for now

Did you manually edit the database ?