AbanteCart Community
Shopping Cart Operations => Support => General Support => Topic started by: MGBReg on August 07, 2019, 04:19:15 PM
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Hi,
is there a way of removing unavailable downloads from a customer?
I have removed or changed the file - new one shows in customer account but so does the old one and shows as unavailable.
I would like to remove this. I can see the same file in the admin of the customer
download/18/7e/0.pdf
Missing File
any Ideas how I can achieve this.
Thanks in advance
Paul
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Hello
Try to push your changes in the order. Admin > Sales > Orders > Edit order > Files tab
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Hi Basara,
I can push new downloads or updated downloads with no issues.
If I delete a download i want to remove it totally, if that makes sense.
If I delete the order of a download for a customer the file still shows in the customer downloads. It was a practise order, back end shows the file as missing but can I remove all record? Or is this a database edit?
Thanks
Paul
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If you delete order but customer still see download that may be an issue. I will check and report to dev team if confirm
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I am check and cant replicate the issue. If order removed than no downloads available for customer.
Do you have latest AbanteCart version? What is conditions in Download to activate?
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Thanks for the quick reply.
Latest version
Download after completed order status or manual
I can still see remains of deleted orders in customer downloads area. The downloads have also been deleted but still show in the admin panel via orders order files.
TAI
Paul
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Please try to clear AbanteCart cache. And if issue is visible check the error log for any warnings/errors
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Cleared Cache yesterday still showing.
Just been into phpadmin.
Order_downloads
Found the old deleted orders - removed the lines showing the info I do not want. Deleted them and they are nolonger showing.
So deleting the order does not remove this data
TIA
Paul