AbanteCart Community

Shopping Cart Operations => Support => Topic started by: RajaSarma on September 04, 2014, 03:14:33 PM

Title: Order Confirmation Email To Customers.
Post by: RajaSarma on September 04, 2014, 03:14:33 PM

I newly created a AbanteCart store.
My store is- eshopee.meximas.com, this website is created by Hostinger.in.
And now my question is, i test my products order.
I order products as a customer in my store.
And i use different email address for order.
But when i placed an order in my store, then i do not receive Order Confirmation email as a customer to my different email address.
Why?
And when i use a gmail email address for test order, then i receive confirmation email as a customer to the email.
But when i use a yahoo mail address as a customer, then i do not receive order confirmation email. Why?
Now what should i do?
Please tell me as soon as possible.
Its ****** please.
Please tell me.

Title: Re: Order Confirmation Email To Customers.
Post by: Basara on September 05, 2014, 02:13:24 AM

Hello.

First of all check spam folder in yahoo mail.
Then check for mail related errors or warning the AbanteCart error log (http://forum.abantecart.com/index.php/topic,834.msg3085.html#msg3085) and server error log

For Your Info: Yahoo has recently made a change in their DMARC policy that may impact both your incoming and outgoing mail.

And last one try to use different mail server (Outgoing Mail Server) in Admin-System-Settings-Mail Tab http://docs.abantecart.com/pages/settings/mail.html

Title: Re: Order Confirmation Email To Customers.
Post by: RajaSarma on September 05, 2014, 03:21:09 AM

Thank you so much for your response.
Can you please check my abantecart store control panal for email tab details?

Title: Re: Order Confirmation Email To Customers.
Post by: RajaSarma on September 05, 2014, 04:24:28 AM

When i use a Gmail email address for order products in my store, then its work fine.
I receive registretion email and order confirmation email as a customer.
But when i use a yahoo email address for as a customer registretion and placed a order in my store, i do not receive registretion email and order confirmation email.
Please help me to fix the problem.
I want all other emails work fine in my store for customers.
Please.

Title: Re: Order Confirmation Email To Customers.
Post by: RajaSarma on September 05, 2014, 05:25:47 AM

Please anybody help me please.
I need your help.

Title: Re: Order Confirmation Email To Customers.
Post by: RajaSarma on September 05, 2014, 06:04:08 AM

Ok.
Now my problem is solve by myself!

Title: Re: Order Confirmation Email To Customers.
Post by: Basara on September 05, 2014, 06:06:51 AM

Quote from: RajaSarma on September 05, 2014, 06:04:08 AM

Ok.
Now my problem is solve by myself!

Great. Can You post solution?

Title: Re: Order Confirmation Email To Customers.
Post by: RajaSarma on September 05, 2014, 01:11:37 PM

Yes why not. Now i use my store website email to my store settings.
I mean now i am using my store website- eshopee.meximas.com's email- contactATeshopee.meximas.com in my AbanteCart store settings.
And then the Order Confirmation email was send to yahoo mails also.
After some days i will register a .com domain name for my store, and then i will manage a email for my store. Example- emailATmydomain.com, and then i will add the email to my store settings to the same.