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Shopping Cart Operations => Support => General Support => Topic started by: llegrand on June 10, 2015, 09:10:01 AM

Title: uncompleted order information location?
Post by: llegrand on June 10, 2015, 09:10:01 AM

If one starts and order ,  rather logged in or not to an account,  but does not complete it -  where is that infomation located?   

If you return to that location,  uncompleted order still has items in the cart,  I need to be able to look up a customers "saved"  but uncompleted orders.   Is there a way to do that?

Thanks
Lee

Title: Re: uncompleted order information location?
Post by: Basara on June 10, 2015, 09:30:23 AM

In case customer start checkout process and did not complete it in Admin-Sales-Orders will be order with Incomplete status
To see this orders select Incomplete status in top left

Title: Re: uncompleted order information location?
Post by: llegrand on June 10, 2015, 04:33:45 PM

huh,  so on my 1.2.1  carts - that were upgraded from 1.1.9  And in checking some 1.1.9 that I am still running, they don't either.

So do I  add the status - incomplete with total functionality back into the systems where is it missing?

Thanks
 

Title: Re: uncompleted order information location?
Post by: buddahboy on June 12, 2015, 03:40:40 PM

Quote from: Basara on June 10, 2015, 09:30:23 AM

In case customer start checkout process and did not complete it in Admin-Sales-Orders will be order with Incomplete status
To see this orders select Incomplete status in top left

Hey Basara, how about in 1.1.9 - there is no incomplete - how about the database location so I can clear it out manually?

Thanks
Ron

Title: Re: uncompleted order information location?
Post by: Basara on June 15, 2015, 02:43:00 AM

This is new feature I am not sure how to add it to previous versions try to contact with @abolabo (http://forum.abantecart.com/index.php?action=profile;u=2)

Title: Re: uncompleted order information location?
Post by: llegrand on June 15, 2015, 07:08:13 AM

new in 1.2.2.?

And I still need you to answer the original question WHERE is the uncompleted order information stored in the system?

Title: Re: uncompleted order information location?
Post by: Basara on June 15, 2015, 07:10:51 AM

Hello, Lee
I can not answer your question because I am not core developer.  :'(

Title: Re: uncompleted order information location?
Post by: llegrand on June 15, 2015, 07:18:13 AM

Thanks for that,  So the next obvious question is which core developer do I pose this to?   This is causing quite and issue and I have been looking and looking and trying solutions,  for a week now and many, many lost hours with no resolve. I just need to know where to look and clear it out.

Title: Re: uncompleted order information location?
Post by: Basara on June 15, 2015, 07:22:17 AM

Quote from: Basara on June 15, 2015, 02:43:00 AM

This is new feature I am not sure how to add it to previous versions try to contact with @abolabo (http://forum.abantecart.com/index.php?action=profile;u=2)

Title: Re: uncompleted order information location?
Post by: llegrand on June 15, 2015, 08:00:25 AM

Sorry,  I missed the reference in the previous message.

Title: Re: uncompleted order information location?
Post by: Basara on June 15, 2015, 08:02:07 AM

Sorry if I cannot help you  :-[

Title: Re: uncompleted order information location?
Post by: abolabo on June 16, 2015, 04:52:53 AM

just add new order status in table order_statuses with order_status_id = 0 (we added it since 1.2.0)
Also extension abandoned orders can see these orders.

Title: Re: uncompleted order information location?
Post by: llegrand on June 16, 2015, 03:30:25 PM

Ok,  I have done that.  And it does add that into the dropdown status.

Here's what I would like to report after checking on several installations and on the sqlupdate.php that was in 1.2.0   there is NO incomplete in any of the updates that I ran and I can't finding anything in the sql statement that would add it.   

Seems you might need to do something about that -  only virgin 1.2.0+ versions have that,  there is nothing in the updates that makes that appear.