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eCommerce construction => How-to questions => Topic started by: everchanging on March 08, 2018, 03:00:48 AM

Title: About weight being displayed worng
Post by: everchanging on March 08, 2018, 03:00:48 AM

Hi guys  :)

I have an issue here with some of my products' display during checkout.

So let us assume the following:

Product A: weight is displayed correctly during checkout

Product B: weight is NOT displayed correctly during checkout

Keep in mind that I use the weight-based shipping option.

Now...

What happens is that during checkout:

Product's A weight is displayed correctly (i.e. 1 kgr shows as 1kgr) and hence shipping costs are calculated OK.

Product's B weight is displayed twice as much as the actual weight: for example, 1kgr ----> becomes 2 kgr ?!

Going through the documentation, I observed that if in the product options you do add weight this will be added and calculated during the checkout of the product.

And indeed Product A did not have that label in the product options... so I went ahead and deleted the weight label of Product B.

In other words, the product options of Product B and Product A are the same.

Nevertheless, the problem still persists... Any ideas guys why?  :-\

Title: Re: About weight being displayed worng
Post by: Basara on March 08, 2018, 04:59:32 AM

Check product Weight class

Title: Re: About weight being displayed worng
Post by: everchanging on March 08, 2018, 05:06:47 AM

Hi Basara,

everything appears to be OK (0.80 kilograms aka 800 gr)...

see the first 2 attachments.

attachment shows the outcome during checkout (pretty much it doubles the weight)

Title: Re: About weight being displayed worng
Post by: Basara on March 08, 2018, 05:12:39 AM

Are you sure you have only 1 item added to basket?

Title: Re: About weight being displayed worng
Post by: everchanging on March 08, 2018, 06:06:08 AM

No Basara I have 2 items so as to run the check...

one item is 0.04 kgr (40 gr) the other (Product B is 0.80 Kgr , aka 800 gr <--- you saw that in the attachment)

now that I look at it the weight based option does double the weight of both items... huh???

OK... any idea for  what causing it... highly appreciated?

Title: Re: About weight being displayed worng
Post by: Basara on March 08, 2018, 06:09:47 AM

post a link with 'problem' product

Title: Re: About weight being displayed worng
Post by: everchanging on March 08, 2018, 06:18:41 AM

I will PM you the links  ;)

Title: Re: About weight being displayed worng
Post by: Basara on March 08, 2018, 06:40:19 AM

Looks like something changes checkout and delivery process. Do you have 3rd party extensions installed?

Title: Re: About weight being displayed worng
Post by: everchanging on March 12, 2018, 01:36:14 PM

Hi Basara,

i am just updating you regarding the issue that we talked about through our PMs.

1. your assumption/proposition was correct.

2. Everything works fine now.

Please consider this topic closed (and thank you for your help).