AbanteCart Community
Shopping Cart Operations => Security => Topic started by: Thothage1 on September 10, 2018, 06:36:08 PM
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When trying to access my website or back office admin, it won't load. I'm told by my support that my ip addresses are blocked. I have asked several times for them to be reset. Is there a way for me to reset the ip blocker myself or do i need to have my non-supportive help reset them?
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Hello.
If you hosting block some IP nothing to do here from AbanteCart side. Contact your hosting support
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Thanks! That's what i thought but my hosting site is in no reply mode. Is there a way to go around the hosting site?
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My advice would be to consider changing hosts. If you get this non-responsive attitude now, think about how negatively that "support" would be to a working site in lost sales and customer dissatisfaction.
A quality hosting service is a necessity for an ecommerce site - Quality doses not always mean more cost, there are lots of reputable host with good support.
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I prefer thcservers hosting https://goo.gl/CDePDg good response time and free ssl certificate.
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Unblocking an IP address or a domain name:-
Click IP Blocker under Security in cPanel.
Find the IP address from the Currently-Blocked IP Addresses table.
Click Delete in the Actions column for the selected IP address.
On the Remove IP page, click Remove IP to confirm the unblock request.
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Thanks