AbanteCart Community

eCommerce construction => How-to questions => Topic started by: jimbo17 on April 26, 2019, 04:43:04 PM

Title: Sending email problems.
Post by: jimbo17 on April 26, 2019, 04:43:04 PM

I can receive emails through AbanteCart but when I try and reply to those emails the customers are not receiving my messages.

My hosting service say's the problem is not on their end and I am not sure what to try next to fix the problem.

Should I change hosting services if they cannot fix the problem?

Thanks for your help

Title: Re: Sending email problems.
Post by: Basara on April 30, 2019, 01:45:48 AM

Hello.

What do you mean "when I try and reply to those emails". Are you reply in your mail client, to what email?

Title: Re: Sending email problems.
Post by: jimbo17 on April 30, 2019, 07:40:26 AM

When I receive notification of a sale I always go into Status & Comments section and Thank the customer for their business.
I also change the status from pending to processing and click on the notify customer button in Status & Comments section.

The problem is I have customers asking me why I not notify them that I have had received their order or let them know when it will be shipped.

It appears my customers are not receiving the messages I am sending them.

How do I fix this problem?

Thanks Jimbo

Title: Re: Sending email problems.
Post by: Basara on April 30, 2019, 07:49:48 AM

Register a test customer on your site with valid email. Place an order and send notifications. After 5-20 minutes (based on your mail method) if nothing received:
check spam folder in your mail
check for errors in server and AbanteCart error logs

Title: Re: Sending email problems.
Post by: jimbo17 on April 30, 2019, 03:40:31 PM

Thank You for your great advice.

I will try out you idea and let you know how it works.

Today I changing hosting companies and I am now using Interserver as my hosting company.

Jimbo