AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: shahiran12395 on August 19, 2019, 11:29:10 PM

Title: cart empty when view
Post by: shahiran12395 on August 19, 2019, 11:29:10 PM
Hi guys im having trouble with the cart. I already add the item to the cart but when i want to check the checkout/cart page it return an empty cart on certain pc while other pc it run smoothly. there no error listed in my error log so i cant figure out what happen to the item. can anyone advice me on how to fix it?
Title: Re: cart empty when view
Post by: Basara on August 20, 2019, 03:19:20 AM
Hello.
1. Make sure your store url and secure store urls are correct in Admin store settings.
Take a note: www.website.com and website.com considered as different websites
2. If you have SSL enabled make sure your ssl certificate valid
3. Enable system check in admin it will report in case session path is not writable https://abantecart.atlassian.net/wiki/spaces/AD/pages/8159239/System+Check
Title: Re: cart empty when view
Post by: shahiran12395 on August 20, 2019, 03:50:39 AM
this situation happen if someone using Microsoft edge to access the website. for other web browser works just fine. where can i refer this issues?
Title: Re: cart empty when view
Post by: Basara on August 20, 2019, 03:55:22 AM
Please post your website url and Edge browser version
Title: Re: cart empty when view
Post by: HADY on August 20, 2019, 04:33:58 AM
hi!

What is your abantecart version and what is your recently php version??

Regards
Title: Re: cart empty when view
Post by: shahiran12395 on August 22, 2019, 08:00:13 PM
hi!

What is your abantecart version and what is your recently php version??

Regards

php version is 7.1 and how to check the abantecart version?
Title: Re: cart empty when view
Post by: Basara on August 23, 2019, 01:27:47 AM
Hi.
You can find AbanteCart version in your admin footer right
Title: Re: cart empty when view
Post by: shahiran12395 on August 23, 2019, 02:55:11 AM
Hi.
You can find AbanteCart version in your admin footer right

i cant see on my version  :'(
Title: Re: cart empty when view
Post by: shahiran12395 on August 23, 2019, 03:12:46 AM
btw is there any chance my php setting is wrong?
Title: Re: cart empty when view
Post by: Basara on August 23, 2019, 03:15:06 AM
Hi. You can check your version in /htdocs/core/version.php file
Title: Re: cart empty when view
Post by: HADY on August 23, 2019, 03:42:21 AM
hi!

What is your abantecart version and what is your recently php version??

Regards

php version is 7.1 and how to check the abantecart version?


go to your website > right click on mouse then down to view page source or click (Ctrol+U). in the header you will see the Abantecart version number.


regards
Title: Re: cart empty when view
Post by: shahiran12395 on August 23, 2019, 06:03:46 AM
hi!

What is your abantecart version and what is your recently php version??

Regards

php version is 7.1 and how to check the abantecart version?


go to your website > right click on mouse then down to view page source or click (Ctrol+U). in the header you will see the Abantecart version number.


regards

here the version AbanteCart v1.2.12
Title: Re: cart empty when view
Post by: Basara on August 23, 2019, 06:24:29 AM
I suggest to backup and upgrade to latest version
Title: Re: cart empty when view
Post by: HADY on August 23, 2019, 07:19:46 AM
you can read more details about backup and upgrade here: https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually


And here:
https://abantecart.atlassian.net/wiki/spaces/AD/pages/14647508/Backup+Restore
Title: Re: cart empty when view
Post by: shahiran12395 on August 25, 2019, 11:12:05 PM
I suggest to backup and upgrade to latest version

is 1.2.10 is the latest one? i download it using GDrive
Title: Re: cart empty when view
Post by: Basara on August 27, 2019, 08:22:36 AM
Hi. Last one is 1.2.15
Title: Re: cart empty when view
Post by: shahiran12395 on August 28, 2019, 05:34:05 AM
Hi. Last one is 1.2.15

i already upgrade but the problem still the same..cart still empty when user want to checkout using edge browser
Title: Re: cart empty when view
Post by: HADY on August 28, 2019, 06:12:59 AM
Hi. Last one is 1.2.15

i already upgrade but the problem still the same..cart still empty when user want to checkout using edge browser


try to clear the cache on website, PC and browser. same time.

then try to do the checkout operation again, go to log error file copy and paste the error you have . let's see what is it.

 
Title: Re: cart empty when view
Post by: shahiran12395 on August 28, 2019, 10:54:04 PM
Hi. Last one is 1.2.15

i already upgrade but the problem still the same..cart still empty when user want to checkout using edge browser


try to clear the cache on website, PC and browser. same time.

then try to do the checkout operation again, go to log error file copy and paste the error you have . let's see what is it.

i just using download new abantecart and not change anything the cart still the same auto empty when want to checkout and the abantecart log file not show any error..is my php configuration wrong?

and i cannot create new account..i have attach some screenshot below
Title: Re: cart empty when view
Post by: Basara on August 29, 2019, 02:03:00 AM
Looks like you have issue with sessions on your server.
Can you please send hosting and AbanteCart access to us in private message we can check