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Shopping Cart Operations => Security => Topic started by: Thothage1 on September 10, 2018, 06:36:08 PM

Title: unblock ip address
Post by: Thothage1 on September 10, 2018, 06:36:08 PM
When trying to access my website or back office admin, it won't load.  I'm told by my support that my ip addresses are blocked.   I have asked several times for them to be reset.   Is there a way for me to reset the ip blocker myself or do i need to have my non-supportive help reset them?
Title: Re: unblock ip address
Post by: Basara on September 11, 2018, 01:06:12 AM
Hello.
If you hosting block some IP nothing to do here from AbanteCart side. Contact your hosting support
Title: Re: unblock ip address
Post by: Thothage1 on September 11, 2018, 12:00:33 PM
Thanks!  That's what i thought but my hosting site is in no reply mode.  Is there a way to go around the hosting site?
Title: Re: unblock ip address
Post by: llegrand on September 11, 2018, 01:12:03 PM
My advice would be to consider changing hosts.  If you get this non-responsive attitude now,  think about how negatively that "support" would be to a working site in lost sales and customer dissatisfaction.
A quality hosting service is a necessity for an ecommerce site -  Quality doses not always mean more cost,  there are lots of reputable host with good support.

Title: Re: unblock ip address
Post by: natdroid on September 12, 2018, 01:09:46 AM
I prefer thcservers hosting https://goo.gl/CDePDg good response time and free ssl certificate.