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Upgrade / Products don't display with 1.2.16 and default template
« on: August 04, 2020, 05:29:49 PM »

I made this comment on another thread as part of some other issues, but want to separate it from that thread.

Here is my situation:

1. I upgraded to 1.2.16
2. I use my own customized template (which I was told will need updated to 1.2.16 standards - but right now I have it functional)
3. When I switch to default template (and clear all cache,) AbanteCart storefront does not display products on category pages. Home page displays ok, product page displays ok, but category page doesn't show any products. See images.

Any thoughts? My concern is that if I start updating my theme using new default theme files I will break my site.

Payment Modules / Default Stripe - New observations
« on: July 31, 2020, 06:42:47 PM »
Hi all,

Having had the same issue with default stripe and abantecart (cc box not showing) I upgraded both and I have been doing extensive tests.

I have noticed that default stripe doesn't always shows the cc box on checkout page. Sometimes it does but once in a while nothing... (I lost a sale yesterday to this - stripe shows the client and under details shows no cc entry at all thus no capture)

On my website checkout page, the cc card number box shows out of place. see image. Small stuff, but that's what clients notice and find "fishy."

Also, comparing my stripe account activity with what I was doing in AbanteCart I noticed that when default stripe is selected for payment at Step 2 of checkout and client presses the 'continue' button, AbanteCart communicates with stripe while checkout page is loading and sends client information to stripe BEFORE client enters cc number.

In this process AbanteCart sends the first name twice: once for the first name and once for the last name causing stripe to identify the client only by first name, first name. (see image)

The other thing about this sending of information before client completes purchase is that stripe still records the client in its customer list even if client abandons cart... and if you are testing live like me (up to checkout page but without completing purchase), then stripe records each occurrence of the checkout page as a new customer. OR, if client decides to edit order and leaves checkout only to return later to it with the updated order, then stripe records the same client twice. This creates a long list of repeated customers. See image.

Other thing I noticed is that the checkout page takes a long time to finish loading because of communication with stripe. The checkout page loads, but browser continues to churn while showing it is communicating with stripe. No clue what this means.

It seems that the default stripe payment app needs to be gone reviewed or perhaps even better - re-done from scratch rather than patch?

Hope info helps.


For whatever reason the Stripe upgrade to 1.0.5 did not fix the missing cc card number field with my Abantecart.

History of my problem

1. Running AbanteCart 1.2.15 and default stripe.
2. Learned that the donation extension was failing with default stripe.
3. Donation app developer suggested upgrading default stripe to 1.0.5
4. Upgraded to stripe 1.0.5 and stay with AbanteCart 1.2.15
5. Stripe stops working - it no longer displays cc number field.
6. Upgrade to 1.2.16 to see if this solves problem. NO. Problem is still there.

I have php 7.3

I have attached AbanteCart error log and web console code from checkout page.

Any thoughts?

General Support / Customer Status
« on: July 23, 2020, 06:12:37 PM »

What is the purpose of the Customer Status being ON or OFF?

I noticed newsletter subscribers have the status as OFF. Is there a need for me to turn their status to ON?


General Support / Adding video
« on: September 08, 2019, 09:06:47 PM »
Hi everyone, hope all is well,

I read the manual and forum about videos and successfully uploaded my own video, created a video block, and activated it on the product layout page.

When I go to the product page, the video is not embedded on the page. Instead you have to click it and then it opens a black screen. (see picture) After the video finishes there is no way to go back to the product page. Really unpleasant experience.

Here is a link so you can see what I mean (the video is a small test file).

-----  Is it possible to have the video embedded on the product page so that it can be viewed right there?

Thanks a lot

New Features Discussion / Adding a progress bar to uploads in Media Manager
« on: September 03, 2019, 01:28:40 PM »
Hi everyone,

The problem:

I have been trying to upload a video via the media manager over a SLOW connection. The media manager shows only a status bar, so I have no way of monitoring if the upload is progressing or not. I have been sitting for almost an hour waiting and so far the upload hasn't finished. Without a progress bar I can't tell - is it almost done, half way, no where close? Should I continue to wait or cancel and try again later?


Add a progress bar to media manager upload. Show percent complete and perhaps transfer speed.

This would give those with slow connections and large files a way of telling if the upload is working or got somehow interrupted or the connection is way to slow for successful completion.

Thanks a bunch for all the good work.

General Support / Patch files for 1.2.14
« on: June 10, 2019, 06:00:50 PM »

I went to the abantecart patch file page to download the patch files for 1.2.14.  I was able to download all files except two:




When I click on those to files I get error message:

                                                 Sorry, the file you are requesting is unavailable.

Does that mean these two files are no longer necessary to patch upgrade from 1.2.13 to 1.2.14?


SEO / Use of keywords
« on: April 15, 2019, 06:55:12 PM »
Hi, just beginning to understand how this SEO thing works. I read several of the older posts and realized that I probably don't understand the right use of keywords. So here are some very basic questions.

Until today, I was of the (probably tremendously false and outdated assumption) that I could enter as many keywords in the 'meta keywords' header as I wanted that pertained to the general focus of my website regardless whether those keywords appear on that page's visible content.

So for example my home page meta keywords include all kinds of keywords that relate to subjects, topics, and products that can be found throughout my website. Looking closely, most of those keywords don't appear in the content of that home page at all. I take this to be a mistake. Is that accurate?

Do I understand it right that I should probably limit the number of keywords I put inside the 'meta keywords' header  to 8 or less?

Then, I should use each keyword I entered in the 'meta keywords' header within the visible content of my page. And that the use of each keyword within this content should not exceed 4 to 6 times. Right?

Should I also include these keywords in my 'meta tag description'?

Thanks for your help.

General Support / Tracking free downloads
« on: April 07, 2019, 11:12:52 PM »

I have made several e-files available as free downloads on my shopping cart. Is there a way to track how many times each of these free files is downloaded?


New Features Discussion / Download activation
« on: January 30, 2019, 05:26:23 PM »
Hi again,

Still very happy with the cart, just another thing I realized. This time with downloads.

I have downloads set to activate when the order status is 'processing' which is my default order status for the store.

Now, I decided that whenever a customer would download the file, I would manually change the order status to complete. Unfortunately this created a problem. After the manual change, the order status 'complete' doesn't match the download requirement 'processing' and this deactivates the download for a customer.

At first I didn't understand the warning message I was getting from this change of order status.  The warning message would appear in the order summary under the downloaded files tab.

Eventually I recognized the problem and changed the order status back to 'processing' and this solved the problem.

Why is this a problem?

1. If customer downloads file and I change the order status to 'complete', he can't go back and make another download even if I allow several downloads of a file.
2. If I need to push an updated version of the file to the customer after I change the order status to 'complete', this file cannot be downloaded by customer

My suggestion for future carts would be:

1. would it be desirable to allow for several selections to be made under the downloads setting so that users can activate a download when order status is 'processing' and / or 'complete' and / or ...

2. if I were to change the store default order status to 'complete' then I would have to change all my downloads to activate on 'complete' and I have dozens upon dozens of them. Perhaps a feature to make batch changes to products would be a nice addition.

3. is there another option (besides no longer manually changing order status)?



New Features Discussion / Color scheme
« on: January 30, 2019, 05:03:05 PM »

Very happy with the cart. One minor suggestion. The color scheme selected for showing which options are on or off has been a little confusing. Sometimes it is difficult to immediately recognize what the selected setting is.

For example, I just realized that the 'send mail' page in AbanteCart Cart defaults the 'message body' to 'html/text' and that I was sending completely unformatted emails. I always thought I was in 'visual' mode... though I admit I found it odd to have no formatting tools... but figured it was just the way it was designed.


Tips and Tricks / Tip for Newbies like me - Sending email
« on: January 30, 2019, 04:48:35 PM »

After sending various text emails to clients via the standard AbanteCart Cart interface, I finally noticed that AbanteCart Cart defaults the 'message body' text area in 'html/text.' The tab colors make it difficult to know what option is selected... and I certainly got it wrong.

This means that no paragraph breaks were ever coded into the mail I send and that my recipients were getting one continuous horrible looking blob of sentences.

When you send emails through AbanteCart Cart's interface, make sure you click on 'Visual' to check the layout of your mail.

Elemental Watson! I know, but again the coloring scheme of AbanteCart Cart makes it difficult to easily recognize what option is selected.

Hope this helps.

General Support / error contacting customer
« on: December 05, 2018, 05:02:19 PM »

Today I tried for the first time to contact a customer via my admin (Sales --> Send Email) and got an error message - see attached pic.

As far as I know everything else works fine. I have received alert emails and inquiry emails. I have the mail protocol set to 'mail.'

I looked at my server error log and found this

[Wed Dec 05 16:16:38.613064 2018] [:error] [pid 10431:tid 46928145516288] [client] SoftException in Application.cpp:267: File "/home/site/public_html/increase4all/task.php" is writeable by group, referer:

Any thoughts would be appreciated.


Installation and Configuration / https redirect
« on: November 01, 2018, 06:05:30 PM »
Hi there,

I have my store setup in a subfolder, like

I have an htaccess file in that includes code to force https and www use.

My problem is that the AbanteCart htaccess file stored in my /store subfolder overrides this because I have SEO on. So if a person types url, browser takes person to (no www and no https). When this happens, some of the AbanteCart icons don't display.

If person types it will direct to

I have tried a few things to correct this but no success. I either break the SEO ulrs or worse.

I know that when I delete the htaccess file under /store, then the url will redirect with the https and www

Anyone know what code to add so that I can have https, www, and SEO urls?


I decided to see what "Browser Console" was in Firefox and got two warnings on my AbanteCart installation. Both warnings show up on all the pages I tested (store side - up to checkout page). No clue what they mean or why they exist, HOWEVER, when I looked more closely, I noticed that there is a request made that includes the name of my admin folder. Anyone with a little bit of knowledge about AbanteCart cart can use this to find the admin page thus defeating the purpose of having a 'changed' admin page address.

Please look at attachment. Blotted out lines are where my admin folder name is listed. The line that displays this and then causes the warning is for whatever reason a recurring one. That is the request is made every so many minutes.

Any thoughts on how to solve this would be appreciated.


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