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Topics - user88

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General Support / error contacting customer
« on: December 05, 2018, 05:02:19 PM »

Today I tried for the first time to contact a customer via my admin (Sales --> Send Email) and got an error message - see attached pic.

As far as I know everything else works fine. I have received alert emails and inquiry emails. I have the mail protocol set to 'mail.'

I looked at my server error log and found this

[Wed Dec 05 16:16:38.613064 2018] [:error] [pid 10431:tid 46928145516288] [client] SoftException in Application.cpp:267: File "/home/site/public_html/increase4all/task.php" is writeable by group, referer:

Any thoughts would be appreciated.


Installation and Configuration / https redirect
« on: November 01, 2018, 06:05:30 PM »
Hi there,

I have my store setup in a subfolder, like

I have an htaccess file in that includes code to force https and www use.

My problem is that the AbanteCart htaccess file stored in my /store subfolder overrides this because I have SEO on. So if a person types url, browser takes person to (no www and no https). When this happens, some of the AbanteCart icons don't display.

If person types it will direct to

I have tried a few things to correct this but no success. I either break the SEO ulrs or worse.

I know that when I delete the htaccess file under /store, then the url will redirect with the https and www

Anyone know what code to add so that I can have https, www, and SEO urls?


I decided to see what "Browser Console" was in Firefox and got two warnings on my AbanteCart installation. Both warnings show up on all the pages I tested (store side - up to checkout page). No clue what they mean or why they exist, HOWEVER, when I looked more closely, I noticed that there is a request made that includes the name of my admin folder. Anyone with a little bit of knowledge about AbanteCart cart can use this to find the admin page thus defeating the purpose of having a 'changed' admin page address.

Please look at attachment. Blotted out lines are where my admin folder name is listed. The line that displays this and then causes the warning is for whatever reason a recurring one. That is the request is made every so many minutes.

Any thoughts on how to solve this would be appreciated.


Tips and Tricks / How to set up ad tracking
« on: October 04, 2018, 06:23:17 PM »

I can't seem to remember how to set up ad tracking in AbanteCart. I have gone through so many e-commerce softwares that I may be confusing capabilities...

I know how to use a graphic banner and give it a link, but how to I create a special link with a tracking number so that I can monitor ad campaigns from different websites?


Upgrade / Upgrade glitches from 1.2.12 to 1.2.13
« on: August 23, 2018, 07:24:20 PM »

Just upgraded a clone of my life store to 1.2.13 and got two glitches:

1. My front main rotating banner no longer displays

2. The 'super menu' extension which I used to replace the default navigation menu is also gone.

Error log is empty and system check reports no issues.

Any thoughts?

Templates / Tweaking the cart on header - default theme
« on: June 21, 2018, 08:54:11 PM »

I have been tweaking the top cart on the top header line and have two cosmetic issues I couldn't figure how to fix.

1. When I hover over the cart and I get the drop down showing cart contents, the box that appears is larger than then size of the original cart area and is shifted to the left, leaving the 'pointy arrow' pointing outside the cart box. See image.
-- Where do I control the width of the drop down box or the cart box?

2. The other issue I would like to fix is: if you look really close at the height of the 'search' box and the 'cart' box displayed on the top header, you will notice that the cart box is slightly bigger than the search box.
-- Where do I control the height of both the search box and the cart box?

Looked and looked around but the code lines I could not find...

Thanks for your help.

Templates / Responsive product image
« on: June 03, 2018, 07:46:13 PM »

I'm running the default AbanteCart theme and when I test my site on Firefox's Responsive Design Mode, I notice that the product image does not resize to fit the mobile screen. See first image.

Is this normal behavior of default theme or a glitch on my side?

How can it be fixed?

Also, I have an image on my home page as part of the welcoming message. This image is not responsive. See second image.
How can I make it responsive?

Feedback on My Store / Would appreciate some feedback on my store
« on: June 02, 2018, 07:35:20 PM »
Hi, please visit and let me know how it works for you and what you think.

I'm already aware of two little display glitches but haven't figured out how to solve them yet. One is with how abantecart aligns my 'related products' and the other one is with the number of content page links I have on my footer.

Thanks a lot

How-to questions / Customizing 'content block' in the footer
« on: June 02, 2018, 07:26:45 PM »
Hi there,

There is one little display issue that looks not that good on my store site. The problem is caused by having too many 'content' page links. See photo.

Is there a way to customize the content block so I can make it look nicer? Like maybe 2 lines with 4 to 5 content links each? Or grouping links in columns under a common header?


General Support / Misaligned related products images
« on: May 22, 2018, 06:26:45 PM »

In the process of testing and reviewing my site, I clicked on the 'related products' tag of various products and noticed that while some images and titles display ok, some don't. See images.

No clue what makes the difference. I tried changing the product name and image of the related product showing the problem to see if this would fix anything but it didn't.

Any thoughts?

Hi, I have implemented the suggested changes to modify the background color of product images and this is what I get (see image).

How would I go about adding some padding around the entire product image so that the background image shows all the way around it?

Thank for your help.

Security / File permissions question
« on: May 20, 2018, 06:06:54 PM »
Hi there,

Getting ready to go live with my site and noticed that I have a few main folders that have permission 777. All files and folders within these main folders are also set to 777.

The main folders are

- resources
- image
- extensions
- downloads

Is this how it is supposed to be or should I change permissions to something else?


How-to questions / Slowing down main banner rotation
« on: May 20, 2018, 06:01:45 PM »
Hi again,

I'm polishing the last details for my store and find myself very happy with Abantecart. I have tried all kind of softwares and had nothing by headaches with them. Abantecart has proved itself the most inclusive of all. Thanks.

The question I have is:

How do I slow down the rotation of the main banner?

Thanks for your help.

Customization help / How to change product cost from 0.0 to 'Free'?
« on: May 20, 2018, 05:58:46 PM »
I have some free downloads that I would like to make available on my store. Right now the product and category page shows price as '$0.00' for these downloads

Would anyone know the coding required to change this to show 'Free' instead of '$0.00'? Care to share it?

Thanks a lot.

Hi there, I have searched high and low trying to figure out where to delete the copyright symbol that Abantecart inserts with the name of my website on the footer... but no success...

Any help would be appreciated.


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