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Messages - llegrand

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1
Installation and Configuration / Re: How to sort products
« on: October 17, 2020, 02:59:37 PM »
Sorry   -  a double posting

2
Installation and Configuration / Re: How to sort products
« on: October 17, 2020, 02:58:19 PM »
Hey Gary,

in admin,  go to system > settings > General  find the Sort Products as default by  -  make your selection from the drop down list.   SAVE the page.

Yes it will be a global reset for all categories.

You probably will need to refresh your browse  cntl+f5  to see the change.  If still not seeing,  clear your cache within the admin panel. 

cheers,
Lee

4
Extension Support / Re: No shipping options available error
« on: September 30, 2020, 08:56:22 PM »
Our questions for you are :
1.  Do you have a commercial account with USPS?
2.  Do you have actual dims set  in the settings page of the extension? 

We have inquired of our USPS support (since we also have an USPS extension that we maintain)   
here are our answers:

USPS Retail Ground service is a ground shipping for packages, thick envelopes, and tubes (with a maximum weight of 70 pounds) that are not required to be mailed at First-Class Mail service. Parcel Select is a ground delivery service type designed for large and medium sized shippers mailing 50 or more packages. For specific details, please refer to the Domestic Mailing Manual and USPS.com descriptions for details on Retail Ground service (https://pe.usps.com/text/dmm300/153.htm & https://faq.usps.com/s/article/What-is-USPS-Retail-Ground-Service) and Parcel Select Ground service (https://pe.usps.com/text/dmm300/253.htm & https://faq.usps.com/s/article/Parcel-Select).

Parcel Select Ground service is only supported for commercial pricing and Retail Ground service is only supported for retail pricing. <Service> = “ONLINE” is supported on commercial pricing and <Service> = “ALL” is supported on retail pricing. Therefore, “ONLINE” returns Parcel Select Ground and “ALL” returns Retail Ground.

Here are our take conclusions:
1.  You need a commercial account  to use parcel select ground. 
2.  the API  requests using that latest RateV4 API require different service codes for the two services
“Parcel Select Ground” service is only available using code online
"Retail Ground” service is only available using code all
3.  Dims (dimensions of the package) are also necessary for the Retail ground to work. 








 

5
Extension Support / Re: No shipping options available error
« on: September 27, 2020, 09:04:48 PM »
have you changed your settings within the USPS extension recently?

We find if we set the package dims within the settings page not the product page,  and turn on ONLY the Parcel Post,  we get a rate.

Note that the calculation will always be done on the settings size and not the products page.  Unless you only have one size of packaging  this may be a negative for you.

 

6
Extension Support / Re: No shipping options available error
« on: September 25, 2020, 07:44:53 PM »
You don't sound ungrateful,  no worries. 

We are WHY2 in the MarketPlace and we have several shipper extensions including  USPS enhanced -  so we always try to look into any shipping posts to see if there an issue we need to be aware of or if we can assist even on the default shippers.

The slowness you indicated is not something any of our users have reported nor do we see any thing we are testing  for updates etc. 

If you ONLY have one service enabled in your settings on the USPS extension,  that should be the only thing that is passed to the rate lookup.   We will do a little testing (might be a day or two)  and report our findings so we can help you isolate where the issue is.  If you find out anything from USPS  please share.

Lee

7
Extension Support / Re: No shipping options available error
« on: September 25, 2020, 04:44:31 PM »
In looking at the USPS most current info  I find this:

 
    USPS Retail Ground—LOR retail prices are only available for items mailed within the state of Alaska for pieces delivered to or from the eligible intra-Alaska ZIP Codes in DMM Exhibit 150.1.3.
    USPS Retail Ground—LOR retail prices are not available through online or commercial postage payment.
    For parcels that measure in combined length and girth more than 84 inches but not more than 108 inches, and the piece weighs less than 20 pounds, use the 20-pound price (balloon price) based on the applicable zone.
    For parcels that measure in combined length and girth more than 108 inches but not more than 130 inches, use the oversized price, regardless of weight, based on the applicable zone.


Are you shipping Alaska?  or what zip is causing your stated =  problem is when the origin and destination zones are the same

There is also this for non LOR
    Zones 1–4 are only for the mailing of hazardous materials, live animals, or other items required to be shipped by ground transportation (does not apply to oversized parcels).
    Parcels that exceed one cubic foot (1,728 cubic inches) are charged based on the actual weight or the dimensional weight, whichever is greater (as calculated in DMM 153.1.4).
    For parcels that measure in combined length and girth more than 108 inches but not more than 130 inches, use the oversized price, regardless of weight, based on the applicable zone.




8
Extension Support / Re: No shipping options available error
« on: September 24, 2020, 09:53:08 PM »
What ONE service are you wanting to use?

What cart version are you using? 


9
Hi ,   refer to my post  about using Softaculous to reset a password  if you have access to client's cPanel.

http://forum.abantecart.com/index.php/topic,8033.msg32182.html#msg32182

10
Maxter is correct - the setting is for seconds  -  and is usually relatively  low,  most of our installations run well with this setting: 

mysql.connect_timeout = 20;

the M,  is problematic and the 256  would equate to over 4 minutes waiting time  that the mysqld server waits for a connect packet before responding with Bad handshake.
 

11
Hey Gary, 

Have you resolved your PayPal  testing?

As to the text boxes,  you need to indicate where you are wanting changes. 
Same thing with the trim and text in teal,  they are changeable within the css,  but indicate what it is you want to change.

12
Template Support / Re: Currency Calculation Issues
« on: September 12, 2020, 12:21:23 PM »
I am unclear as to exactly where your issue is occurring.
Is it when a EUR order is originally used to place the order, client changes to EUR when prior to ordering?
Is it when an order is added to the cart in USD  and customer changes it to EUR prior to paying?
Is it when an order is already placed and the customer is reordering?

As AbanteCart indicated the timing of the currency change can affect the total pricing.  Also what cart version are you using,  some of the previous issues with this have been corrected in 1.2.16


13
New Features Discussion / Re: Add required fields
« on: September 06, 2020, 11:34:45 AM »
To make all aware WHY2 responded to his messages as soon as they were received by us,  seems there was some type of delay on the emails.   Additionally  he requested a demo  account  one day ago and it has been set up within an hour of the request.

WHY2 support responds quickly to all notifications that are received. 

14
Customization help / Re: Xero integration
« on: August 25, 2020, 01:53:47 AM »
So what are you looking for?   You using Xero as your accounting system and want some type of interface?

15
The problem has been resolved ,  the admin for the site used the wrong two-digit country code.
Input  Un  rather the the normal and required US
Once the correct country code was added,  everything worked immediately.


For others who may not know what the ISO codes are  here is a link to check
https://www.iban.com/country-codes

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