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Customization help / Re: Change colour behind header logo
« on: June 08, 2018, 04:19:59 AM »
I had thought I had cleared cache but clearly not. All looks good. Thanks for your help

Customization help / Change colour behind header logo
« on: June 07, 2018, 12:02:22 PM »
Hi, I have successfully changed the colour of my header and have my logo at the correct size and position. However there is a white box behind my logo on larger screen sizes. I have searched the stylesheet for the appropriate code to change. Can someone help put me in the right direction?
https:/ /www. shop/

Payment Modules / Re: Paypal Pro setup error
« on: May 31, 2018, 08:09:35 AM »
Hi jaja. Thanks for your help. I am new to this and am figuring it out as I go. Please can you help me -
  • How do I modify the HTML to add a space to the paypal email?
    The Paypal express checkout is now working (but Standard and Pro not). Is this a change you made or could it be the .htaccess file I edited earlier in the week?

Payment Modules / Re: Paypal Pro setup error
« on: May 30, 2018, 11:30:34 AM »
I'm not sure. I don't know how to edit HTML variables for individual products...which of the below is relevant to this situation? (from the Paypal support page above)

1) If you use third-party shopping cart software, such as a hosted shopping cart or software that you installed on your web server, the developer of that software may need to correct a problem in their code. Contact your cart provider directly and have them review this guide.
2) For websites that use static HTML, examine your HTML directly to see if there are problems in the values being directed to PayPal. For example, in the following code, the value of the amount field is "$1,000.00," which contains invalid "," and "$" symbols. It should be updated to "1000.00."

Payment Modules / Re: Paypal Pro setup error
« on: May 30, 2018, 09:18:04 AM »
Paypal have suggested this as a solution: https:// y8kegat2

Payment Modules / Re: Paypal Pro setup error
« on: May 30, 2018, 09:14:14 AM »
I have doubled checked the credentials and they are correct. There are no spaces. What do you mean by visible characters?

What next do you suggest?

Payment Modules / Re: Paypal Pro setup error
« on: May 30, 2018, 05:19:30 AM »
Thanks for your advice. I have now redirected from sarcoidosisuk .org to www. sarcoidosisuk .org by editing the .htaccess file. This has not solved the payment gateway issue unfortunately. The same errors persist.
I have asked Paypal and they are referring me back to you guys!
Any further help really appreciated.

Payment Modules / Re: Paypal Pro setup error
« on: May 22, 2018, 11:24:17 AM »
Hi, So are you suggesting this is the reason Paypal isn't working or just pointing out a separate error?

Either way...

I don't know how to set up redirect requests with .htaccess. I asked my hosting provider for support who advised:

"The application is URL dependant so it doesn't work with .htaccess redirections which only cause redirection loops."

They recommended using this support article: https:// /wiki/spaces/AD/pages/22511620/Changing+Domain+Name

I have then updated the Abantecart system settings with a secure URL (https: //www. and store URL (http:// www. This does not seem to have solved the redirect issue.

Any ideas what I should try next?

Payment Modules / Re: Paypal Pro setup error
« on: May 18, 2018, 12:40:02 PM »
https:// /shop/

Payment Modules / Re: Paypal Pro setup error
« on: May 18, 2018, 09:44:43 AM »
Thanks for the reply. I have checked and there is a valid SSL certificate, thanks for the heads up on that one though.

As for the mode, I want to use LIVE mode (I guess, I want to actually be able to receive payment...). I have the correct Paypal API keys entered. Sandbox is set to 'No'.  However the errors still occur.

Different payment methods appear with different errors, see below:

Credit or Debit Card (Processed securely by PayPal): Error: "The merchant's account is unable to process transactions."
PayPal: Error: "Things don't appear to be working at the moment. Please try again later."

Any idea on next steps to get this working would be appreciated.

Payment Modules / Paypal Pro setup error
« on: May 16, 2018, 11:42:44 AM »

I am a novice here trying to setup PayPal Payments Pro... I have a PayPal Business Account. I click the Get Your Sandbox API Credentials, and I copy-paste these details. I get the following error message:

'PayPal Error: Security header is not valid. Please check your API Credentials and try again. Also please note that Test mode is ON!'

I have read other replies to similar topics and tried to understand but can't.

help appreciated,

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