Author Topic: Unable to connect to market Place v1.3.2  (Read 368 times)

Offline AromeCity

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Unable to connect to market Place v1.3.2
« on: February 03, 2023, 07:03:34 PM »
Did a Fresh install of version 1.3.2, when try to connect to the market place from extensions section, getting following error message.

{"error_title":"Login Error!","error_text":"You are not logged in. You will be redirected to login page","show_dialog":true,"reload_page":true,"error_code":401}

I can log into market place directly without a problem.
« Last Edit: February 03, 2023, 07:08:21 PM by AromeCity »

Offline abolabo

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Re: Unable to connect to market Place v1.3.2
« Reply #1 on: February 06, 2023, 03:13:18 AM »
Did a Fresh install of version 1.3.2, when try to connect to the market place from extensions section, getting following error message.

{"error_title":"Login Error!","error_text":"You are not logged in. You will be redirected to login page","show_dialog":true,"reload_page":true,"error_code":401}

I can log into market place directly without a problem.

please login into marketplace and open Account / my stores page. Then disconnect store with your domain (just hover mouse on ID) and try again inside your AbanteCart admin
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Offline AromeCity

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Re: Unable to connect to market Place v1.3.2
« Reply #2 on: February 25, 2023, 11:48:14 AM »
Hi,

I tried your suggestion. Disconnected the store and when I try to connect again, same error message.

Interestingly on the market place side, it does create the new link but inside admin panel I am keep getting the same error message.

I have also noticed that on the market place its saying my installed version is 1.3.1 which is not true because I upgraded to 1.3.2 and verified that inside the admin panel.

Something is really fishy here.

{"error_title":"Login Error!","error_text":"You are not logged in. You will be redirected to login page","show_dialog":true,"reload_page":true,"error_code":401}
« Last Edit: February 25, 2023, 11:51:29 AM by AromeCity »

Offline AromeCity

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Re: Unable to connect to market Place v1.3.2
« Reply #3 on: February 25, 2023, 12:03:05 PM »
I tried another thing.

1. Uninstalled and removed all the files, databases from the server.

2. re installed version 1.3.1

3. Deleted all the store connections.

4. After a fresh version 1.3.1 install, I tried to connect to the store and again keep getting the same error message as above.

This means the problem is at the AbanteCart cart extension market place.

I even tried to logout of the market place and when I click connect the marketplace login pop window comes up, I log into the market place but then again get the same error message.

I tried another browser beside Chrome, same issue.

Who can look into it?

When you do a fresh install, and before you connect to the market place, are there any other settings needs to be enabled inside the admin panel such as basic settings and ssl links etc. ?

I did not have this problem before, completely lost.
« Last Edit: February 25, 2023, 12:13:57 PM by AromeCity »

Offline Basara

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Re: Unable to connect to market Place v1.3.2
« Reply #4 on: February 27, 2023, 02:25:34 AM »

I did not have this problem before, completely lost.

Hello. Possibly the internal hosting firewall blocks the connection.

Offline AromeCity

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Re: Unable to connect to market Place v1.3.2
« Reply #5 on: February 27, 2023, 10:14:28 AM »
Basara,

It worked fine before all the time.

Who can look into the market place side of our account and see becuase we removed the store and re connected maybe causing this problem?

Offline Basara

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Re: Unable to connect to market Place v1.3.2
« Reply #6 on: February 28, 2023, 01:44:10 AM »
Basara,

It worked fine before all the time.

Who can look into the market place side of our account and see becuase we removed the store and re connected maybe causing this problem?

Hello. Contact marketplace team and provide your marketplace account email https://marketplace.abantecart.com/index.php?rt=content/contact

 

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