Author Topic: Unknown error encountered. Please try again!  (Read 475 times)

Offline currong

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Unknown error encountered. Please try again!
« on: May 22, 2023, 11:18:46 PM »
I am getting this error message "Unknown error encountered. Please try again!" at the checkout page.  A guest customer will see this error message when making payment through the PayPal or Credit Debit Card payment.  Displayed in red which would suggest to the customer that the transaction was unsuccessful.  However, a test purchase by myself, gets the same message but the transaction goes through.  I believe that this error message is costing me sales.  Can you suggest a fix.

Offline Basara

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Re: Unknown error encountered. Please try again!
« Reply #1 on: May 23, 2023, 02:30:01 AM »
Hello.
What is your AbanteCart version?
What is your theme?
What is your checkout (regular or fast checkout)?
What is your PayPal extension?

Offline currong

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Re: Unknown error encountered. Please try again!
« Reply #2 on: May 23, 2023, 05:10:48 AM »
What is your AbanteCart version?
I am using v1.3.3

What is your theme?
Theme is default that came with the installation

What is your checkout (regular or fast checkout)?
Regular checkout, fast checkout is turned off

What is your PayPal extension?
Paypal Commerce update 20/11/2022

Offline Basara

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Re: Unknown error encountered. Please try again!
« Reply #3 on: May 25, 2023, 01:20:07 AM »
Hello.
Please enable Fast checkout

 

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