Order Status Emails

[MessEleven]

We have no problem changing the Order Status after a customer makes a purchase, but the actual status we have selected doesn't show up on the notifying email. We haven't changed any test ID's. When testing, everything shows up fine in the email, including added notes, but no updated status. Any thoughts?

[Basara]

Hello.
Try to compare the files with the source, maybe something was modified https://github.com/abantecart/abantecart-src

[MessEleven]

Still no luck. Order status is unchanged, and php shows all options are the same as what AbanteCart offers (both in "order_statuses" and "order_status_id".) The placeholder "order_status_name" simply doesn't work. I've tried {{ order_status_name }} in all the right places, and even tried it in the Subject line. No luck.

[mikko]

I have the same issue so not just you.

[Basara]

I have the same issue so not just you.

Hello. What is your AbanteCart version and the order statuses you changed from-to?

[Basara]

Make sure you have the admin_order_status_notify email template
Do not use order_status_name but an order_status
with Allowed Placeholders: store_name, order_id, order_date_added, order_status, invoice, comment
Html Body:

Code Select Expand

Order:  {{ order_id }} <br/>
Date added: {{ order_date_added }} <br/>
Order status: {{ order_status }} <br/>
Invoice: {{ invoice }}<br/>
<br/>

Comment:<br/>
{{{ comment }}}<br/>

<br/>

Please reply to this email if you have any questions.


[mikko]

Thanks!

Changed it did not work but then I figured that I needed to add those also to" Allowed Placeholders:" field. Now it works.