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cache.php and critical app errors

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RCodiaDavid:
Hi, strange things happening all of a sudden today.

I have a huge error log all relating to cache.php

Also a customer order came through but no email received and it's not in orders or in customer history.
Speaking of which, there in NO customer order history at all, all gone! Orders are still in Sales/Orders but not this one.

Here is an example of the logs, it goes on for 6626 lines so best not paste it all here. I deleted the log and it came back again.

2::warning
Trying to access array offset on value of type null in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 624
2::warning
Undefined array key "layout" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 598
2::warning
Trying to access array offset on value of type null in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 598
2::warning
Undefined array key "layout" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 601
2::warning
Trying to access array offset on value of type null in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 601
2::warning
Undefined array key "layout.block.template.12.3.store_0" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 616
2::warning
Undefined array key "layout" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 621

We also have a critical App Error:

App Error
Message status:
critical
Date:
09/22/2023 03:36:32 PM
Number of repetitions:
101
aMySQLi class error: Try to escape non-string value: array ( 0 => '830', ) (file: /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php line 255) Trace: #0 /home/customer/www/ourstore.com/public_html/store/core/database/amysqli.php on line 154 #1 /home/customer/www/ourstore.com/public_html/store/core/lib/db.php on line 107 #2 /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php on line 255 #3 /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php on line 154 #4 /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php on line 838

Can someone help?



llegrand:
a bit of confusion on our part

the "ourstore.com"  goes to https://store.ourrescue.org/   and that is a shopify site>

We have to ask,  are you asking for help in the correct forum ? AbanteCart

RCodiaDavid:
Yeah it's Abantecart, I just changed the name of the store in case it was a security issue.

Basara:
Hello,
It seems that you have debug mode on, which causes a lot of logs to appear. To turn it off, go to Admin → System → Settings → System and change Debug Level: to Level 1 or Level 0. Debug mode should not be On in production.

Then, clear your AbanteCart error log.

Also, please share your AbanteCart error and tell me if this is a fresh installation or an upgrade from an older version.

RCodiaDavid:
Hi,
Yes it was already set to level 1 so I have set it to 0 and cleared logs now.

We started with version 1.2.15 and we are now on 1.3.4.

It seems to be working again for the moment as other orders have gone through before and after the missing one. Just one order the payment went through but nothing registered on the store.

But no transaction history is being saved for anyone, it shows the total number of orders but nothing under the customer account transactions tab.

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