Shopping Cart Operations > Support

PayPal code is outputted to customer comments

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Basara:
Hello.
These "comments" are not visible to the customers but only to the admin and come from the PayPal API when some event happens with the order so administrators can see what happens on the Paypal side after the order is placed.

RCodiaDavid:
Ah ok thanks Basara! That puts my mind at rest.

Any idea why one customers orders don't send any notifications? Usually should get one from the shop and from PayPal but neither get sent but PayPal money arrives.

It only seems to happen with one customer at the moment, and it seems they always check out using a mobile phone and as guest. We have asked them to log in for future purchases to see if that fixes it, but it's happened like 3 times to the same customer.

Thanks again

Basara:

--- Quote from: RCodiaDavid on April 24, 2024, 04:45:46 AM ---Ah ok thanks Basara! That puts my mind at rest.

Any idea why one customers orders don't send any notifications? Usually should get one from the shop and from PayPal but neither get sent but PayPal money arrives.


--- End quote ---

Hello. Are you referring to the email that is sent out once the order has been confirmed?

RCodiaDavid:
Yes, the customer places the order but no notification is sent out to say the order has come in. The payment arrives at the PayPal end but no email from them either. It's only noticed when there is a mismatch with the payment amounts that show an order went missing.

Basara:

--- Quote from: RCodiaDavid on April 24, 2024, 06:38:35 AM ---Yes, the customer places the order but no notification is sent out to say the order has come in. The payment arrives at the PayPal end but no email from them either. It's only noticed when there is a mismatch with the payment amounts that show an order went missing.

--- End quote ---

Did you see the order in Sales > Orders?

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