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Author Topic: Customers can not register an account issue  (Read 1365 times)

Offline Sweet Pea

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Customers can not register an account issue
« on: March 06, 2024, 11:36:01 PM »
Hi all,

Hope someone can help out with this one. I had a few customers register an account for the first few weeks with no issues. Last week the CONTINUE button seems to have disappeared from the register an account page. I have tried it myself with filling all of the must have items and selected both yes and no to the newsletter.

I also have had a couple of US based customers say that the site has an issue with their phone number

I am using BOOTSTRAP5 for the layout on the most recent version of AbanteCart. I added the reCAPTCHA today hoping it might work with no luck. I don't remember changing any settings that would make this happen

Any suggestions are most welcome
Thanks in advance
Rob

Offline Basara

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Re: Customers can not register an account issue
« Reply #1 on: March 07, 2024, 02:28:07 AM »
Hello.
Do you have any other extensions like page builder or anything that affects the storefront? What is the URL of your site, and have you checked the page for any JS errors in the browser console?

Offline Basara

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Re: Customers can not register an account issue
« Reply #2 on: March 07, 2024, 02:47:17 AM »
Hello.
Please try to change the Phone Validation Regex Pattern setting in System → Settings → Checkout to
Code: [Select]
/(.*?)/

Offline abolabo

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Re: Customers can not register an account issue
« Reply #3 on: March 07, 2024, 03:00:44 AM »
Also you can try with enabled browser developer tools. See Console tab for js-errors.
Please let us know about result.
“No one is useless in this world who lightens the burdens of another.”
― Charles Dickens

Offline Sweet Pea

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Re: Customers can not register an account issue
« Reply #4 on: March 09, 2024, 01:43:17 AM »
Hi there,

Thank you for the ideas so far. I am just about to see what I find out.

My site is at spinmeroundrecords.com

Cheers!

Offline Sweet Pea

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Re: Customers can not register an account issue
« Reply #5 on: March 09, 2024, 02:27:00 AM »
I don't believe I have page builder added. I have added the Canada Post extension but the issue started before that

Also, I tried to go into my account to look at what you both have mentioned and I can't get into it. It is just in a never ending load. It was working earlier today.

Just figured out that is an issue recently with my vpn service
« Last Edit: March 09, 2024, 02:31:09 AM by Sweet Pea »

Offline Sweet Pea

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Re: Customers can not register an account issue
« Reply #6 on: March 09, 2024, 02:46:38 AM »
changing the Phone Validation Regex Pattern has worked for placing an order. It let me see the shipping options when using the fast check out option and from my account. It didn't let me do that before. Thank you for that help

I'm just trying to find where the js-errors are.

Offline Sweet Pea

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Re: Customers can not register an account issue
« Reply #7 on: March 10, 2024, 12:08:41 AM »
I have attached what I find when in abantecart and on my page. I tried posting it here but I was told I cannot post external links

Thanks again


Offline Basara

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Re: Customers can not register an account issue
« Reply #8 on: March 11, 2024, 03:21:35 AM »
Hello.
Go to Admin > System > Settings > Checkout and set the account terms to some content page.

Offline Sweet Pea

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Re: Customers can not register an account issue
« Reply #9 on: March 11, 2024, 11:32:51 PM »
Hello Basara,

That seems to have solved the issue! The Continue button popped up when I went in to test it

Thank you so much for your help!

Rob

 

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