Shopping Cart Operations > General Support

Order system emails not being received

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rightonjoe:
Hello,
For this site the version is 1.3.1. When a sale is made, the email to the admin is not received and the email to the customer is not received.

I have another site it does work for that I bounced all the same settings and it's running 1.2.16.

Do I have a bad file or anything needed for version 1.3.1?
Thank you.

Basara:
Hello.
Upgrade to the latest 1.3.4 version it has improved mail sender

rightonjoe:
Hi Basara,
Thanks for your reply.
Can you please direct me to instructions to upgrade my version. I am afraid I will mess it up or lose my info. If I can follow exact instructions I can do it with confidence.
Thank you.

Basara:
Hello.
https://abantecart.atlassian.net/wiki/spaces/AD/pages/4980799/AbanteCart+Upgrade
Before upgrade check the error log. Your hosting provider can block your outgoing mail or some other issue.

rightonjoe:
I will certainly check my error log, thank you. Was out of town last week is why I am just now replying. I appreciate this so much!! Thank you, Thank you, Thank you

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