Author Topic: Inability for customers to add items to cart  (Read 4885 times)

Offline barry819

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Inability for customers to add items to cart
« on: March 21, 2024, 03:49:34 PM »
Very odd. Site was working fine two days ago, now the shopping cart icon does not appear on products, and they cannot be added to the cart, meaning orders cannot be placed.

I have not made any changes to the site at all during this time.

Site host indicates there is nothing they have done that should have caused this.

It is happening in multiple btowsers so it's not a browser issue.

I assume there is some write access that has been disabled but I have no idea where to look.

theresamatherfantasyshop.com
« Last Edit: March 21, 2024, 07:46:36 PM by barry819 »

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #1 on: March 21, 2024, 05:00:33 PM »
After a little more digging, I discovered this:

Items cannot be added from the category pages, the shopping cart buttons do not work.

Hwever, items can be added to the shopping cart with the "add item to cart" button on each item's individual page.

Checkout appears to work normally from that point.

So the question is, what would disable the quick add button on category pages when the site otherwise is working?

*****

OK, here's more: after going to an item page and then back to a category page, the cart icons reappear on the category pages.

However, if I leave the site and close the tab and then reload the home page, the icons do not appear.

I am stumped.
« Last Edit: March 21, 2024, 07:46:21 PM by barry819 »

Offline Basara

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Re: Inability for customers to add items to cart
« Reply #2 on: March 22, 2024, 03:33:42 AM »
Hello,

I've tested your website and everything appears to be functioning properly. I can successfully add items to the cart from both the category and home pages.

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #3 on: March 22, 2024, 10:39:40 AM »
You need to test it again because it is still doing the same thing.

And I know it isn't just me because customers have reported the issue to me of being unable to add items to the cart.

Here are two screenshots.  The first is when I first load the site from my browser (I tried this with Chrome, Edge, and Firefox, all with the same issue.). As you see the add item icons are squares, and clicking on them does nothing at all.

The second is after going to an item page, and then going back to the home page. Now the icons are showing the shopping cart and will add the item to the cart by clicking on the icon.
« Last Edit: March 22, 2024, 11:56:00 AM by barry819 »

Offline Basara

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Re: Inability for customers to add items to cart
« Reply #4 on: March 25, 2024, 03:01:14 AM »
Hello
Could you please confirm that you are accessing the correct URL? You can verify this by checking the store URL specified in your store settings. It's important to note that "www.website" and "website.com" are considered different websites, and browsers may block resources, cookies, and other elements, potentially leading to issues with fonts and sessions.

To ensure a consistent experience for all customers, it's recommended to implement a redirect in the .htaccess file. This will automatically direct customers to the URL you have designated in the Store settings.

Offline llegrand

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Re: Inability for customers to add items to cart
« Reply #5 on: March 25, 2024, 01:07:04 PM »
I just did a little clicking around on your site,  and here's what I found -  wolfs, prints-16/20 and other when you click on them  show this wrong URL
https://mail.theresamatherfantasyshop.com/dir/index.php?rt=product/category&path=87

I did not search them all,  just saw enough to see you have a error.  Start by getting all the links to go to the correct url

Offline Basara

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Re: Inability for customers to add items to cart
« Reply #6 on: March 26, 2024, 05:06:38 AM »
Also, you have the 1.3.3 version please upgrade to the 1.3.4

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #7 on: March 27, 2024, 06:40:20 PM »
Basara, I always use theresamatherfantasyshop.com. Are you talking about the store settings page from the dashboard? I haven't altered that in the time when this error occurred.

« Last Edit: March 27, 2024, 07:14:02 PM by barry819 »

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #8 on: March 27, 2024, 06:42:13 PM »
I just did a little clicking around on your site,  and here's what I found -  wolfs, prints-16/20 and other when you click on them  show this wrong URL
https://mail.theresamatherfantasyshop.com/dir/index.php?rt=product/category&path=87

I did not search them all,  just saw enough to see you have a error.  Start by getting all the links to go to the correct url

That's realy odd. I just tried to replicate that, and didn't have any issues with links going to the wrong place. So I'm stumped.

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #9 on: March 27, 2024, 07:32:40 PM »
Also, you have the 1.3.3 version please upgrade to the 1.3.4

I did not get a message with a link to update, and I have no idea how else to access an update.

Offline Basara

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Re: Inability for customers to add items to cart
« Reply #10 on: March 28, 2024, 05:57:01 AM »
Also, you have the 1.3.3 version please upgrade to the 1.3.4

I did not get a message with a link to update, and I have no idea how else to access an update.

Hello. You can find the "How to update AbanteCart" instructions in the docs https://abantecart.atlassian.net/wiki/spaces/AD/pages/4980799/AbanteCart+Upgrade

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #11 on: March 28, 2024, 01:35:12 PM »
I found the downladable file, and the instructions to manually upgrade, but those are beyond my capabilities.

I guess I'll look for a different system that I can use in place of Abantecart and migrate away.

Offline Basara

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Re: Inability for customers to add items to cart
« Reply #12 on: March 29, 2024, 02:37:30 AM »
I found the downladable file, and the instructions to manually upgrade, but those are beyond my capabilities.

I guess I'll look for a different system that I can use in place of Abantecart and migrate away.

Hello. Why not try the auto-update?  https://abantecart.atlassian.net/wiki/spaces/AD/pages/5177348/Run+upgrade+in+admin

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #13 on: March 29, 2024, 12:55:04 PM »
I tried that. It got me a message that says

8.0.0+ Required for AbanteCart to work properly! Please contact your system administrator or host service provider.

I had the host set php to 8.0.0.

Now it is no longer possible to add items to the cart at all, AND the add buttions are still disabled!
« Last Edit: March 29, 2024, 01:51:00 PM by barry819 »

Offline barry819

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Re: Inability for customers to add items to cart
« Reply #14 on: March 29, 2024, 03:37:11 PM »
I have rolled the installation back 1.4.3, so that customers can add items to the cart and make purchases, which was completely brocked under 1.4.4. Nothing could be added to the shopping cart.

Permissions in dir/system/config.php are 444




 

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