Author Topic: ContactUsFrm on V1.3.4  (Read 1736 times)

Offline globaloverline

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ContactUsFrm on V1.3.4
« on: April 17, 2024, 02:29:51 AM »
Hello,

I'm anew client on AbanteCart and i would like 1st to thank you for the great job you've done over years. I installed fresh version of V1.3.4 with php 8.1. I did customized the ready default ContactUsFrm and added some fields but when testing the form on website it is not sending the form and not showing any errors or notifications on contact us form web page or on admin dashboard as also there isn't any emails too. What is missing in my case please?

Thank you...
G.O.   
Thank you...
G.O.

Offline Basara

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Re: ContactUsFrm on V1.3.4
« Reply #1 on: April 17, 2024, 05:03:01 AM »
Hello.
You change the default settings and that's why it does not work as configured by default
Processing Controller: Contact us page
Success page: content/contact/success

Offline globaloverline

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Re: ContactUsFrm on V1.3.4
« Reply #2 on: April 18, 2024, 08:42:30 AM »
Hello.
You change the default settings and that's why it does not work as configured by default
Processing Controller: Contact us page
Success page: content/contact/success


Hello,
Thank you for taking time to support me.
I tried these options but doesn't worked too.
any more ideas please?

Thank you...
G.O. 
Thank you...
G.O.

Offline globaloverline

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Re: ContactUsFrm on V1.3.4
« Reply #3 on: April 20, 2024, 06:22:30 AM »
Hello Guys,

Sorry for bothering you with my question. Is there any idea how to fix that issue?

Thank you again...

G.O.
Thank you...
G.O.

Offline Basara

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Re: ContactUsFrm on V1.3.4
« Reply #4 on: April 22, 2024, 01:23:39 AM »
Hello.
Login to the AbanteCart demo and make sure all form settings are same as default https://www.abantecart.com/shopping-cart-demo

Offline globaloverline

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Re: ContactUsFrm on V1.3.4
« Reply #5 on: April 23, 2024, 02:27:17 AM »
Hello.
Login to the AbanteCart demo and make sure all form settings are same as default shopping-cart-demo

Hello Sir,

I already compared my settings with default demo panel and everything is same. I'm so confused  ???. maybe there is something wrong in the template it self?

Your support is highly appreciated 

Thank you...
G.O.   
Thank you...
G.O.

Offline Basara

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Re: ContactUsFrm on V1.3.4
« Reply #6 on: April 23, 2024, 02:55:05 AM »
Hello.
Did you modify the Email Template?

Offline globaloverline

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Re: ContactUsFrm on V1.3.4
« Reply #7 on: April 23, 2024, 05:32:54 AM »
Hello.
Did you modify the Email Template?

hello,

I only edited a file on System/Localization/Languages Definitions/ mail_account_create   text_activate file

Can you be more specific? Which file exactly on email template you mean?
Thank you...
G.O.

Offline Basara

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Re: ContactUsFrm on V1.3.4
« Reply #8 on: April 23, 2024, 06:56:39 AM »
hello,

I only edited a file on System/Localization/Languages Definitions/ mail_account_create   text_activate file

Can you be more specific? Which file exactly on email template you mean?

I mean Design > Email templates

Offline globaloverline

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Re: ContactUsFrm on V1.3.4
« Reply #9 on: April 24, 2024, 05:05:36 AM »
hello,

I only edited a file on System/Localization/Languages Definitions/ mail_account_create   text_activate file

Can you be more specific? Which file exactly on email template you mean?

I mean Design > Email templates

everything is same and check the files one by one,  unfortunately same problem...
Thank you...
G.O.

Offline Basara

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Re: ContactUsFrm on V1.3.4
« Reply #10 on: April 25, 2024, 01:25:34 AM »
Hello.
Enable duplication of messages to admin so you at least can see sent messages https://abantecart.atlassian.net/wiki/spaces/AD/pages/6324254/Duplicate+Contact+Enquiries

And make sure you have captcha field added as default Contact form
« Last Edit: April 25, 2024, 02:29:45 AM by Basara »

Offline globaloverline

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Re: ContactUsFrm on V1.3.4
« Reply #11 on: April 25, 2024, 06:42:03 AM »
Hello.
Enable duplication of messages to admin so you at least can see sent messages

And make sure you have captcha field added as default Contact form

Hello Sir,

I found the problem in the reCAPTCHA configuration itself, I tested reCAPTCHA Google v3 and it is working in the create/login to account very well, as also I tested it on creating order and it's working too.

I tested reCAPTCHA Google v3 on default ContctUsFrm and that was the problem which preventing form to be sent, I removed the reCAPTCHA Google v3 keys and tested the default AbanteCart reCAPTCHA alone and separately but it doesn't worked too. when I did completely removed the reCAPTCHA from ContctUsFrm it worked fine.


However, to be sure that there is no issues in the default ContctUsFrm i did created a new form and tested all options and in the new form has the same problem with reCAPTCHA configuration.


How we gonna fix this error to make the reCAPTCHA working fine in the forms please?

Note: I tried AbanteCart v1.3.3 and also has same problems.

Thank you...
G.O.   
Thank you...
G.O.

Offline Basara

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Re: ContactUsFrm on V1.3.4
« Reply #12 on: April 25, 2024, 10:07:51 AM »
Hello.
The most recent release of AbanteCart is version 1.3.4. Additionally, I recall that some fixes related to reCAPTCHA are planned for the forthcoming 1.4.0 update. Therefore, once the upgrade is complete and it doest not solve the issue, you may try with their implementation
https://github.com/abantecart/abantecart-src/commit/91174897c3bd333130b31477afcb43db17a7ddbf?diff=split&w=1
https://github.com/abantecart/abantecart-src/commit/934b360e3d5262ac0a6506bea4d2c9e01860b01a

Offline globaloverline

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Re: ContactUsFrm on V1.3.4
« Reply #13 on: April 26, 2024, 02:31:02 AM »
Hello.
The most recent release of AbanteCart is version 1.3.4. Additionally, I recall that some fixes related to reCAPTCHA are planned for the forthcoming 1.4.0 update. Therefore, once the upgrade is complete and it doest not solve the issue, you may try with their implementation

Hello Sir,

I did edited the code and places the suggested code but nothing changed so the problem in NOT SOLVED YET.


I wanna remind you that Google upgraded their reCAPTCHA to a new version of reCAPTCHA To (reCAPTCHA Enterprise) so if the integration of new version of AbanteCart will be included with (reCAPTCHA Enterprise) will be very good news.

In this case and in my opinion, if you can add to the settings as a options for reCAPTCHA verification process to add
1. AbanteCart reCAPTCHA.
2. Google reCAPTCHA v2.
3. Google reCAPTCHA v3.
4. reCAPTCHA Enterprise.
   

 or any other alternative options for anti-spam plugins, fingerprinting and professional bot protection solutions.

Thank you...
G.O. 


 
Thank you...
G.O.

Offline Basara

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Re: ContactUsFrm on V1.3.4
« Reply #14 on: April 26, 2024, 04:08:19 AM »
Hello.
Did you upgrade to 1.3.4? Disable reCaptcha so the default image captcha will work

 

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