Author Topic: Duplicate email alerts - two copies of order sent to store admin email  (Read 697 times)

Offline Sam128

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Someone else will be helping me with orders on my store, so I would like a copy of the "You have received an order" email sent to their email address. I found the "Additional Alert E-Mails" setting in System -> Settings -> Mail, and I can enter additional email addresses there to receive alerts, and that all works fine.

The issue is that in order to get an email sent to the additional address, I have to tick the "Alert Email" setting, which sends the alert email to the store owner, which is me.

But I'm already getting an email every time someone places an order. If I tick that box, then I now get a second copy of the same email sent to the store owner address.

I've looked all over for other alert settings, and I can't find anything else about alerts. So it seems that sending alert emails is standard behaviour - in that case why is there an option to send an additional copy of the same email?  I must be missing something here - can anyone explain what's going on?

My current guess is that "you have received an order" messages get sent to the AbanteCart internal messages, and they are set up to forward everything as an email to the store owner. But I couldn't find any way to disable that internal message either. So I'm stuck getting two copies of every order email?

Actually, in an ideal world, I would like to turn off email notifications of orders to the store owner completely, since I can log on and look at the internal messages or order lists at any time. I would prefer to ONLY get an email to the additional addresses. But for now I'd settle with only getting one copy of it sent to the store owner.

Offline Basara

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Offline Sam128

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Ah, thanks, this helped me to work out what to do.

In case anyone else is ever searching for how to solve this problem, the bit that I was missing is that each Admin user has their own notification settings, which you can find in the account dropdown on the top right. There you can specify which email addresses receive alerts. So to send order alerts to a different email, you can just enter that email address in your own admin account's notification settings, and you don't need the additional alert in the system mail settings at all.

Thanks again, Basara!  :)

 

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