SMTP set-up is done correctly, however, emails to customers are not trigerring

[hari1982811]

Dear Team,

The SMTP settings are done correctly by checking with the hosting team. Emails are working fine individually when tested. However, when customers place an order, the email is trigerring to the admin email, however, customers are not receiving any emails. Same issue with Contact us form as well. No email is getting triggerred to customers, however, the same is been received in the admin email.

Tried multiple options and with no other help, I am reaching out. Please let me know how this can be resolved. This is the only issue I have before I move forward for my website to launch.

Regards,
Hari

[Basara]

Hello.
What is your AbanteCart version and SMTP provider?

[hari1982811]

I am on PHP Version 8.3.6. And the Hosting provider (SMTP provider) is blue host.

Regards,
Hari

[hari1982811]

I am on PHP Version 8.3.6. And the Hosting provider (SMTP provider) is blue host.

Regards,
Hari

[Basara]

Hello.
What is your AbanteCart version?

[hari1982811]

Thank you for the response. It is version 1.4.1

[Basara]

Hello.
Can you please confirm whether the store email address configured in AbanteCart matches the SMTP sender email address?
Some hosting providers implement security policies that block outgoing emails if the SMTP “From” address does not match the configured SMTP email account. This can result in admin emails being sent correctly (since they are internally routed) while customer emails get blocked or silently dropped.

[hari1982811]

Thank you for the repsonse. I confirm the store email address configured in AbanteCart matches the SMTP sender email address.

Regards,
Hari

[Basara]

Hello
1. Check SPF, DKIM, and DMARC Records:
Ensure that your domain’s DNS settings have the correct SPF, DKIM, and DMARC records set up. These help improve email deliverability and prevent emails from being marked as spam or rejected.
2. Review SMTP Logs (via Bluehost):
Bluehost should provide access to email logs. Check if the undelivered emails are being rejected, delayed, or bounced. This can give insights into whether the issue is on the sending or receiving side.