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SMTP set-up is done correctly, however, emails to customers are not trigerring

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hari1982811:
Thank you for the response. It is version 1.4.1

Basara:
Hello.
Can you please confirm whether the store email address configured in AbanteCart matches the SMTP sender email address?
Some hosting providers implement security policies that block outgoing emails if the SMTP “From” address does not match the configured SMTP email account. This can result in admin emails being sent correctly (since they are internally routed) while customer emails get blocked or silently dropped.

hari1982811:
Thank you for the repsonse. I confirm the store email address configured in AbanteCart matches the SMTP sender email address.

Regards,
Hari

Basara:
Hello
1. Check SPF, DKIM, and DMARC Records:
Ensure that your domain’s DNS settings have the correct SPF, DKIM, and DMARC records set up. These help improve email deliverability and prevent emails from being marked as spam or rejected.
2. Review SMTP Logs (via Bluehost):
Bluehost should provide access to email logs. Check if the undelivered emails are being rejected, delayed, or bounced. This can give insights into whether the issue is on the sending or receiving side.

hari1982811:
Issue is still persisting and the Bluehost hosting team says all the DNS records and other mx records which are needed seems set-up correctly and they are asking to get in touch with the deloper or designer to check on the application. Not sure as I am struck with this since long time.

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