Author Topic: Error log image issues  (Read 396 times)

Offline perplexed

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Error log image issues
« on: June 29, 2025, 09:19:32 PM »
This is a fresh install of 1.4.2 and receiving multiple errors about webp images....we are not installing webp images....why are we getting this error messages?
We just lost our 1.4.1 version due to a corrupt database and restore did not work either....this is scary...

2025-06-29 23:36:36 - App Warning: AbanteCart core v.1.4.2 Error: Cannot load image /home/copperkf/garlicstore.copperkfarm.com/resources/image/18/71/2.webp. Unable to create internal image from file /home/copperkf/garlicstore.copperkfarm.com/resources/image/18/71/2.webp. Try to decrease original image size 866x203px or reduce file size or increase memory limit for PHP. in /home/copperkf/garlicstore.copperkfarm.com/core/lib/image.php on line 72

Offline Basara

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Re: Error log image issues
« Reply #1 on: June 30, 2025, 01:08:37 AM »
Hello.
The image error you’re seeing is most likely related to the PHP GD library on your server. Specifically, older versions of GD don’t support WebP format, which can trigger those types of errors even if you’re not directly uploading WebP images yourself—AbanteCart or the browser might be trying to serve them automatically if supported.
The good news is that this is usually an easy fix. I recommend contacting your hosting provider and asking them to make sure the server has an up-to-date version of PHP with full GD and WebP support enabled.

When you say the database was “corrupt,” could you clarify what exactly made you think that? Were there specific errors or behaviors? Often, a proper backup restore should resolve most issues unless the backup itself was incomplete or taken while the database was in an unstable state. If you have any logs or symptoms you noticed before the crash, it might help narrow down the root cause.

Offline perplexed

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Re: Error log image issues
« Reply #2 on: June 30, 2025, 10:51:58 PM »
Thank you for taking the time to respond and helping out. I will forward your information to our web-hosting IT staff and see if we can get this corrected. I thought for sure I had a screen shot of the errors, but was unable to find them. Anyways that's water over the damn now as we upgraded to 1.4.2 (fresh install) and now adding content into it. BYT Abantecart has really nice front end, and hopefully will get all our products in for the upcoming market season. Again Thank You for your time....

Offline Basara

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Re: Error log image issues
« Reply #3 on: July 01, 2025, 02:04:20 AM »
Thank you for the kind words, glad to hear you’re enjoying AbanteCart’s front end! We appreciate your feedback and are happy to know the upgrade to 1.4.2 went smoothly.

In the meantime, while your hosting support looks into resolving the issue with WebP image handling, feel free to safely use standard image formats like JPG or PNG. These formats are fully supported and should work without any issues as you continue adding content.

 

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