Near 2 month for to reply to an post, that's lack of support for me, special if it come to the point, that the forum, which is providing the support, is run by the developer.
I working with several forum, be Mod an Admin on some, such wouldn't happy on any of those forums. If near 2 month a considered as acceptable, than I better use old fashion Letter with Postal Services, it's much faster!
And last but not least, if you like to have your applications running on as much as possible machines/Server's/Websites etc. etc., an "improvement" of that kind support would be need on order.