Customers registered details not saved to customer account

[joesurf]

Upon registering our first test customer and attempting to process a test purchase through checkout the transaction has been declined due to no address.

Further investigation show that the customers registered details - Address 1, Address 2, Telephone, Email, City and Postcode will not save into the customer account.

Setting these in the admin and store front end produces the same result - NO INFORMATION IS KEPT other than First Name, Last Name, Country, Region / State.

Please help, this looks like a core issue.

Thank you

 Version 1.1.7

[abantecart]

This is strange. I can not see this happening in default settings. Did you have customer data encryption enabled by any chance?

[joesurf]

We have implemented Encryption Data Manager.

The extension says it cannot be undone Once enabled.

What do we do now to resolve this?

Key ID   Key Name   Encrypted Tables Usage   Rotate (change) Encryption to new key
1   swoon_luxe   
orders : 5 record(s)
customers : 2 record(s)
addresses : 3 record(s)


// Admin Section Configuration. You can change this value to any name. Will use ?s=name to access the admin
define('ADMIN_PATH', 'swoon-admin');

Config has been updated as follows.

// Database Configuration
define('DB_DRIVER', 'mysql');
define('DB_HOSTNAME', '******');
define('DB_USERNAME', '*********');
define('DB_PASSWORD', '****');
define('DB_DATABASE', *********);
define('DB_PREFIX', *****);
define('SALT',******');
define('UNIQUE_ID',**********);
define('ENCRYPTION_KEYS_DIR', '/ecom/system/keys/');
define('DATA_ENCRYPTION_ENABLED', true);
define('DATA_ENCRYPTION_KEYPAIR', 'swoon_luxe');
?>

This extension requires ADVANCED configuration and attention
Once enabled and data encrypted, there is NO undo and extension can not be disabled!
This extension helps managing encryption keys creation and data migration from open to encrypted tables (initial migration)