Author Topic: live chat support mobile version  (Read 4961 times)

Offline popustda

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live chat support mobile version
« on: May 04, 2014, 11:09:40 AM »
Hi guys,
I have installed live chat support powered by Purechat.com (its completely free btw) and it works great on my website but i am having problems with mobile version.
When i open my webiste on mobile phone there is no live chat poping and in my purechat admin area the mobile version is active and it should show but i think i have to copy the html code also somewhere for mobile version to show but i dont know where. Anyone?

Thanks

Offline denagpam

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Re: live chat support mobile version
« Reply #1 on: May 04, 2014, 11:16:17 AM »
I think you should contact your live chat provider and ask them whether it is supported for mobile version or not
« Last Edit: May 04, 2014, 11:19:15 AM by denagpam »

Offline popustda

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Re: live chat support mobile version
« Reply #2 on: May 04, 2014, 11:20:35 AM »
yes they have support for mobile version and its activated in my account.

Offline llegrand

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Re: live chat support mobile version
« Reply #3 on: May 04, 2014, 01:00:33 PM »
Did you notice this on the Pure Chat FAQs
Sorry for the big type -  just copied and pasted from their site.
What mobile support is available for Pure Chat? A Pure Chat iOS app is available for both iPhone and iPad. We currently do not offer an Android app at this time. Additionally, the Pure Chat chat widget is optimized for mobile browsers.
 I've copied and pasted the javascript, but I don't see the chat widget on my website. Why not?  In most cases this is due to no operator being logged in with a status of “available”. Make sure you are logged in and available, and then check your website again. If you still don't see it, refresh the page to ensure you aren't looking at a cached version of your site. Still don't see it? Please send an email to help@purechat.com, so we can help you.

Offline popustda

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Re: live chat support mobile version
« Reply #4 on: May 04, 2014, 01:10:49 PM »
i never thought about that. Thats why you r smarter then me  :'(

thanks

 

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