Can refunds be issued from Abantecart?

[antn]

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the status to "refunded", does doing this cause a refund to be issued?

[llegrand]

The "refunded" in the status is only a note as to status,  like pending, shipped, etc. 

You can apply a CREDIT to a customers account for them to use against future purchases.  You will need to go to whatever payment process you are using to send actual money back to the customer.  Example,  if using PayPal,  simply log into your PayPal account,  find the transaction and click on the "refund" button.   Most gateway processing has a similar process.



Lee

[Basara]

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the status to "refunded", does doing this cause a refund to be issued?

Hello. You able to refund with PayPal Pro payment method. On order edit page PayPal Pro now has capture/refund features.

[ixl]

I am extremely surprised at this.

You should still be able to credit back the order and produce a credit note.

Its a standard function IMHO.

Crediting the customer for future orders is not the same and even if you arrange the credit from the merchant gateway you use, you should still then be able to create the credit note of the order.

Very strange.

[lindasmile116]

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the geometry dash meltdown status to "refunded", does doing this cause a refund to be issued?

Hello. You able to refund with PayPal Pro payment method. On order edit page PayPal Pro now has capture/refund features.

I appreciate the clarification about the PayPal Pro payment method and the capture/refund features available on the order edit page. This information is very useful, and I will definitely follow your guidance

[ixl]

Refunding just outside of Abante would skew your abante reports too.

Just something to bare in mind.

Suggest this feature is added for future releases.

[Basara]

Hello.
Refunds are actually already built into AbanteCart for supported payment integrations like PayPal Commerce and several others.

If you open the order in Admin → Payment tab, you'll see the Refund option available. Once processed, the order status will usually update to Refunded automatically

[ixl]

Hmm.

I appreciate the reply, but I don't see any refund option to carry out a refund function and produce a credit note.

What I do see is just a status to apply to an order.

What should happen is an order is placed, then you raise the invoice which produces an actual invoice number and an invoice document is produced and printable.

Whilst a status can be applied to an order to show an order has been refunded, I cant see anywhere that this produces a negative transaction to the account ( and sales turnover of the site ) and a credit note with a credit note number.


I may have missed something so im sorry if I am wrong but I just cannot see this anywhere in the order. (Obviously in the admib)

Im using standard default templates so nothing bespoke.

[ixl]

I wonder if this is if you have a separate module enabled...