Can refunds be issued from Abantecart?

[antn]

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the status to "refunded", does doing this cause a refund to be issued?

[llegrand]

The "refunded" in the status is only a note as to status,  like pending, shipped, etc. 

You can apply a CREDIT to a customers account for them to use against future purchases.  You will need to go to whatever payment process you are using to send actual money back to the customer.  Example,  if using PayPal,  simply log into your PayPal account,  find the transaction and click on the "refund" button.   Most gateway processing has a similar process.



Lee

[Basara]

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the status to "refunded", does doing this cause a refund to be issued?

Hello. You able to refund with PayPal Pro payment method. On order edit page PayPal Pro now has capture/refund features.

[ixl]

I am extremely surprised at this.

You should still be able to credit back the order and produce a credit note.

Its a standard function IMHO.

Crediting the customer for future orders is not the same and even if you arrange the credit from the merchant gateway you use, you should still then be able to create the credit note of the order.

Very strange.

[lindasmile116]

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the geometry dash meltdown status to "refunded", does doing this cause a refund to be issued?

Hello. You able to refund with PayPal Pro payment method. On order edit page PayPal Pro now has capture/refund features.

I appreciate the clarification about the PayPal Pro payment method and the capture/refund features available on the order edit page. This information is very useful, and I will definitely follow your guidance

[ixl]

Refunding just outside of Abante would skew your abante reports too.

Just something to bare in mind.

Suggest this feature is added for future releases.

[Basara]

Hello.
Refunds are actually already built into AbanteCart for supported payment integrations like PayPal Commerce and several others.

If you open the order in Admin → Payment tab, you'll see the Refund option available. Once processed, the order status will usually update to Refunded automatically

[ixl]

Hmm.

I appreciate the reply, but I don't see any refund option to carry out a refund function and produce a credit note.

What I do see is just a status to apply to an order.

What should happen is an order is placed, then you raise the invoice which produces an actual invoice number and an invoice document is produced and printable.

Whilst a status can be applied to an order to show an order has been refunded, I cant see anywhere that this produces a negative transaction to the account ( and sales turnover of the site ) and a credit note with a credit note number.


I may have missed something so im sorry if I am wrong but I just cannot see this anywhere in the order. (Obviously in the admib)

Im using standard default templates so nothing bespoke.

[ixl]

I wonder if this is if you have a separate module enabled...

[Basara]

I wonder if this is if you have a separate module enabled...

Hello. What is your payment method?

[ixl]

I wonder if this is if you have a separate module enabled...

Hello. What is your payment method?

Cash on Delivery, so we dont use a merchant.  So as I say, I believe there should be a means to create a credit to reverse the invoice value on the account and business site...

[Basara]

Hello.
For Cash on Delivery (no merchant integration), you won't see an automated refund option. Instead, you can simply add a credit transaction to the customer's account, which will act as the credit note in your records. Please see the guide Customer Transactions.

[ixl]

Hello.
For Cash on Delivery (no merchant integration), you won't see an automated refund option. Instead, you can simply add a credit transaction to the customer's account, which will act as the credit note in your records. Please see the guide Customer Transactions.

Thats great, but I need ideally to give a "Credit Note" (with a Credit Note unique Number) to the customer, so they can apply the credit to their system too.  Otherwise they just have a invoice which they may have paid and no way to negate the invoice.  Legally you cannot delete an invoice, so you raise a credit note to negate the amount paid.

If there is a way to create the credit note with a unique number and print it, then thats great... but I cannot see a way to do it...

So lets say (in our scenario) :

Customer Orders
Order Invoice is created and printed with an invoice number.
Order is delivered and cash is paid to the amount of the invoice.
Customer  / Company wishes to return the item (for whatever reason) and needs a refund and credit note.
I (as you say) can apply a credit on the Abante system, which will address the financials on Abante but the customer will need to be given a credit note (plus the cash funds).  This is the normal way this should be done.

We are a small business at the moment, but we might have to move to another solution, currently we are creating manual credit notes... which is not ideal