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Please Help : Contact US form,

Started by jason, July 11, 2014, 02:06:06 PM

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jason

Hello
I have Been looking for an answer for 2 weeks both on Google and on this forum and can t find the answer

MY contact form does not work?

My email is set up using SMTP and all emails work correctly Apart from the Contact US form.

1. When A Customer Joins The shop The Email is sent to welcome them.

2. When a customer Buys a product The email is sent to the customer

3. When a forgotten email/Password page is filled out the email is sent

When a message on the contact form is asked NO Email is sent?? - No errors show in Admin or the Error Log....

Ideas/ suggestions Would be great please.. OR is their a way to remove the Link so i can add a different Contact form that Works>?

Thank you in advance...

abolabo

"No one is useless in this world who lightens the burdens of another."
― Charles Dickens

jason

Hi
Sorry for late reply , i have been away.
Version is:  AbanteCart © 2009 - 2014 All Rights Reserved. Version 1.1.9
Thank you

abolabo

Quote from: jason on July 21, 2014, 01:57:35 PM
Hi
Sorry for late reply , i have been away.
Version is:  AbanteCart © 2009 - 2014 All Rights Reserved. Version 1.1.9
Thank you

can you post your smtp-settings excluding username and pass?
"No one is useless in this world who lightens the burdens of another."
― Charles Dickens

jason

#4
Hello
Again thank you for the reply.
My SMTP settings are:


SMTP Host: ssl://mail.domain.co.uk
SMTP Username: username
SMTP Password: password
SMTP Port: 465
SMTP Timeout: 5
Alert Mail: on
Additional Alert E-Mails:  Yahoo.com email address

abolabo

hmm.. looks like correct...
try to enable debug in settings and check.
Anyway you have to get message in error log when something goes wrong.. if not - need to check mail log of smtp-server...
"No one is useless in this world who lightens the burdens of another."
― Charles Dickens

frenchinalps

Hi

I have the same problem with 1.1.9 version

error in log is: Error: E-Mail sender required!

when i simulate a message, i write my personal mail, captcha ok, contact-form said: message is sent

Thanks

abolabo

Quote from: frenchinalps on August 05, 2014, 12:04:08 PM
Hi

I have the same problem with 1.1.9 version

error in log is: Error: E-Mail sender required!

when i simulate a message, i write my personal mail, captcha ok, contact-form said: message is sent

Thanks

"E-Mail sender" takes from settings->details->Email. is it present there?
"No one is useless in this world who lightens the burdens of another."
― Charles Dickens

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