Customer can't check out

[wz123456]

When the customer click on Confirm Order to place the order, but nothing happens (usually Please Wait.... shows at the bottom). However, when I tried from my side, there is no problem to place the order. Dose anyone know what's happen? Anyone can help?

Thanks

[Basara]

Hello.

Ask him about browser and operating system. A wide range of issues can be with your customer PC: from incorrect browser settings like disabled javascripts etc to viruses or even "paranoid" mode in security software.
You can also ask him to try different browser.

If you have more info or find solution please reply back