Author Topic: Confirmation email not sent to customers after placing order  (Read 8413 times)

Offline Max

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Confirmation email not sent to customers after placing order
« on: February 16, 2015, 03:18:06 PM »
Sir,
    The problem with my store has started since last week.Whenever a customer orders a product from my website,no email is sent to his primary email regarding the order.The second problem that i am facing is that whenever i login to my control panel, i dont get notification message regarding new orders placed.Both of these problem were not there before last week, but since then i am facing these issues.Please help me fix the issue,its very ******.
             Thank you in advance

Offline Basara

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Re: Confirmation email not sent to customers after placing order
« Reply #1 on: February 17, 2015, 05:08:47 AM »
Hello.

Check AbanteCart error log for mail related errors.
A common issue with using mail is the firewall on your server may not be configured to allow the connection that you are trying to make.

Offline Max

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Re: Confirmation email not sent to customers after placing order
« Reply #2 on: February 17, 2015, 11:25:26 AM »
Thanx for such quick reply ,
                                 I am able to send mail to customers using mail function in my admin panel.But The automatic emails after each order is not generated,and neither i am receiving notice message of the order.
                              Thank you

Offline Basara

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Re: Confirmation email not sent to customers after placing order
« Reply #3 on: February 18, 2015, 08:06:03 AM »
Try to check with different customer emails. Some servers may block sending emais to yahoo or gmail.
Also you can try change your Mail settings http://docs.abantecart.com/pages/settings/mail.html
To receive notice about new orders enable Alert Mail setting
« Last Edit: November 01, 2016, 08:27:42 AM by Basara »

Offline Max

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Re: Confirmation email not sent to customers after placing order
« Reply #4 on: February 18, 2015, 10:12:13 PM »
Thank you,
     But it still didnt work for me,manually  i can send email to customers but the automatic mails for orders are not generated, and i am not receiving message for new order,other messages are shown to me.Manually i am able to send email to all gmail and yahoo customers.
« Last Edit: February 18, 2015, 10:14:36 PM by Max »

Offline Max

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Re: Confirmation email not sent to customers after placing order
« Reply #5 on: February 20, 2015, 04:05:44 AM »
Thank you so much for taking out time,i got the solution..there was a file missing from my folder,i cross checked and fixed it up.

Offline omoba

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Re: Confirmation email not sent to customers after placing order
« Reply #6 on: May 07, 2015, 05:33:57 AM »
Thank you so much for taking out time,i got the solution..there was a file missing from my folder,i cross checked and fixed it up.

Please can you tell me how you fix this? I have the same issue now. I will really appreciate a quick response from you. Thanks

Offline Basara

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Re: Confirmation email not sent to customers after placing order
« Reply #7 on: May 07, 2015, 07:18:56 AM »
Hello, omoba

There are several common issues with email
  • some files missed or corrupted
  • hosting have incorrect security or other mail configuration. Server may block your mail due to spam/firewall filters

Try to search forum for similar topics
http://forum.abantecart.com/index.php/topic,3330.msg14268.html#msg14268
« Last Edit: May 07, 2015, 09:49:31 AM by Basara »

 

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