Author Topic: customers do not gets invoices after check out  (Read 1965 times)

Offline lukaszsz

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customers do not gets invoices after check out
« on: March 27, 2015, 11:05:56 AM »
Hi
My customers do not  gets invoices after check out..
after 10 orders.. ,mayby 4 customers get invoices

Offline lukaszsz

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Re: customers do not gets invoices after check out
« Reply #1 on: March 27, 2015, 06:42:11 PM »
will help someone ??... this is important to me because in the invoice are paymeent information .. as it does not get it does not know how to pay

Offline Basara

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Re: customers do not gets invoices after check out
« Reply #2 on: March 30, 2015, 09:21:21 AM »
Hi.

Do you mean customers not receive email after checkout?

Offline lukaszsz

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Re: customers do not gets invoices after check out
« Reply #3 on: March 30, 2015, 10:27:30 PM »
yes  email after they do check out ... ...      for 10 orders just 4 customers reviving email...  i have AbanteCart 1.2.0    on email i have html info how to pay

Offline Basara

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Re: customers do not gets invoices after check out
« Reply #4 on: March 31, 2015, 05:27:01 AM »
Hi.

Can be a lot of reasons why some of your customers did not receive email from your store:
1. your store email in spam lists
2. check with your hosting company - a lot of servers have security/antispam configuration to skip email sending or limit them
3. check your AbanteCart error log for mail related errors.
4. You can try to use different mail setting (mail account) in AbanteCart configuration

 

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