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Author Topic: Customer Login Not working  (Read 3527 times)

Offline kenlhlp

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Customer Login Not working
« on: April 15, 2017, 03:38:33 PM »
I am having an issue with AbanteCart on one of my websites - For some reason the login keeps telling me the passwords are incorrect when trying to login. I've gone in to the admin area and changed the passwords for my test accounts and then logged out and tried to log back in with the new password and it STILL tells me the password is incorrect. I went through the Forgot Password process and it emailed me a new password and even that one doesn't work.  I have tried in other browsers and other computers with the same result.

I just tried using the username instead of the email address in the email address field.  IT worked fine.  So how do i change the text for email address to username in the account login?

ANy ideas,
Ken
« Last Edit: April 16, 2017, 08:41:50 PM by kenlhlp »

Offline eCommerce Core

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Re: Customer Login Not working
« Reply #1 on: April 18, 2017, 10:20:15 PM »
Looks like there is an issue with encryption or decoding. Do you get any error or warning in the AbanteCart log?
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Offline Basara

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Re: Customer Login Not working
« Reply #2 on: April 20, 2017, 03:04:15 AM »
I just tried using the username instead of the email address in the email address field.  IT worked fine.  So how do i change the text for email address to username in the account login?

You can change any text in AbanteCart admin. Try AbanteCart global search inside admin
or go directly to Language definitions section

 

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