Hi again,
I have just checked in admin area settings "appearance" and noticed there are 2 template options "default" & "default html5" I have always had it set on default html5 and it has worked perfectly. So, I have done a test and changed the template to default and tried the customer account download area and it has worked, it is showing the download button text, but the template layout is terrible it is not a neatly laid out like the default html5 template. Any ideas on how to get the default html5 working correctly would be great. (SEE ATTACHED IMAGES)
Regards
Gary