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resent passwords
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Topic: resent passwords (Read 8069 times)
kenrees69
Newbie
Posts: 5
Karma: +1/-0
resent passwords
«
on:
October 27, 2015, 08:10:57 AM »
When a customer forgets his password and requests a new one, he receives a new one by email but that password is not recognized when he tries to login to complete his purchase. Has anybody any idea why this should be so? Thanks
Ken
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Basara
Administrator
Hero Member
Posts: 5838
Karma: +275/-2
Re: resent passwords
«
Reply #1 on:
October 27, 2015, 09:01:42 AM »
Hi.
What is your AbanteCart version?
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kenrees69
Newbie
Posts: 5
Karma: +1/-0
Re: resent passwords
«
Reply #2 on:
October 27, 2015, 09:17:51 AM »
Hi 1.2.4
Thanks for your reply.
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Basara
Administrator
Hero Member
Posts: 5838
Karma: +275/-2
Re: resent passwords
«
Reply #3 on:
October 27, 2015, 09:29:20 AM »
Can you please PM me your site url?
Do you have any related errors in the AbanteCart error log?
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kenrees69
Newbie
Posts: 5
Karma: +1/-0
Re: resent passwords
«
Reply #4 on:
October 27, 2015, 10:06:08 AM »
misslouisejewellers.com
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kenrees69
Newbie
Posts: 5
Karma: +1/-0
Re: resent passwords
«
Reply #5 on:
October 27, 2015, 10:12:19 AM »
I have nothing in the error log
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kenrees69
Newbie
Posts: 5
Karma: +1/-0
Re: resent passwords
«
Reply #6 on:
October 27, 2015, 10:16:05 AM »
Problem now solved. My Finger trouble I was trying to log in with my email address instead of my user name. Thanks for taking the troub le to help
Ken
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