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Lost Top Administrator

Started by SaturnSmart, August 01, 2016, 11:02:01 AM

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SaturnSmart

Wonder if someone can help?

I have been busy populating my new cart for a few weeks now and all is ok. I have never been able to get the maintenance mode to work properly so have always left it switched on, switching off and on briefly if I want to check how my site/cart is coming along.

I have tried again today to get this maintenance mode to work by adding another user group called "admin" which I switched everything ON on the "Access" column but unfortunately didn't do the same for the "Modify" column.

I only had my main admin login which I've had since I installed AbanteCart and One other "user" which I used to see what the user would see when logged in.

Somehow trying the above today I have managed to lose my original admin logon completely and can only log in with the user. As I only have Access rights and not Modify rights I am now restricted what I can do.

I have tried to enter an admin name and password in cpanel AbanteCart installation screen but it simply sayd there is no username recognised.

How can I retrieve or setup a new "Top Administrator" without losing all of my products I have input?

Thank you in anticipation

Basara


Hello

Did you try to restore your password via Forgotten password page?

SaturnSmart

Basara, thanks for reply but unfortunately its not as simple as that. I only had 1 login (the original admin). I added a new User Group, which only had "Access" but no "Modify", I then managed to change my Admin onto this user group leaving me with no user at all as a Top Administrator. Because I could not change certain things I decided to change the username also.

I can logon with the new username but can only "Access" and not "Modify" and when I try to logon with my admin username and password it tells me there is No Such User.

This has to be a BUG where you can lose the ONLY Top Administrator!!

Basara

You can change your user group to Top Admistrator directly in database.
Find ac_users table, then find your user or create new one and set user_group_id to 1 

SaturnSmart

You are a STAR !

All sorted

Thank you millions


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