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Author Topic: Blank page when trying to install  (Read 12862 times)

Offline abolabo

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Re: Blank page when trying to install
« Reply #15 on: December 30, 2016, 05:27:27 AM »
btw, can you send response body for your blank page?
i mean html-code by CTRL+U press shortcut
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Offline Rey

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Re: Blank page when trying to install
« Reply #16 on: December 30, 2016, 06:24:59 AM »
This is the output after uploading second utils file.

Offline Rey

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Re: Blank page when trying to install
« Reply #17 on: December 30, 2016, 06:27:59 AM »
There is nothing in the page source as well. The page source is completely blank too.

Offline abolabo

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Re: Blank page when trying to install
« Reply #18 on: December 30, 2016, 07:01:55 AM »
what about session settings in php. i mean session cookies.
Do you see it saved in your browser?
Is session id the same after page reload?
Probably session set cookie via http-headers and sends some data every time on request.
Please check it. Just open license-page and do refresh. Note session id in cookies before/after load.
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Offline Rey

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Re: Blank page when trying to install
« Reply #19 on: December 30, 2016, 08:10:49 AM »
Yes, I see cookies.
There was 1 cookie named: PHPSESSID
There were 2 cookies named : PHPSESSID_AC
1 cookie named: default
and 1 cookie named: install_0b073fcfe1b0

I reloaded the page many times, the value of the cookies was not changing.
I cleared the cookies and reloaded the page, now there is only 1 new cookie PHPSESSID_AC, whose value is different than the previous PHPSESSID_AC cookie.

Thanks.
« Last Edit: December 30, 2016, 08:15:34 AM by Rey »

Offline eCommerce Core

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Re: Blank page when trying to install
« Reply #20 on: December 30, 2016, 08:36:08 AM »
what about public_html/system/logs ? Is something there?
Yes, please find attached.
Thanks.
Was this fixed? There is a space somewhere in your file before <?php tag

Can you attach your utils.php file in here?
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Offline Rey

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Re: Blank page when trying to install
« Reply #21 on: December 30, 2016, 08:45:21 AM »
No it was not fixed. I still see same error in system/logs.

Which file should I check for a space before <?php  tag?

I am using the same utils.php which was attached by abolabo in previous posts.

Thanks.

Offline eCommerce Core

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Re: Blank page when trying to install
« Reply #22 on: December 30, 2016, 08:52:36 AM »
Can you please attach your core/helper/utils.php file in here?
“If you’re in the luckiest one per cent of humanity, you owe it to the rest of humanity to think about the other 99 per cent.”
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Offline abolabo

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Re: Blank page when trying to install
« Reply #23 on: December 30, 2016, 08:58:33 AM »
try to add this

Code: [Select]
ob_start();
after opened-tag <?php inside file /public_html/install/index.php

it must to enable buffering anyway
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Offline Rey

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Re: Blank page when trying to install
« Reply #24 on: December 30, 2016, 11:36:58 AM »
@eCommerce Core please find attached the utils.php

@abolabo Finally, I can reach the settings page after adding
Code: [Select]
ob_start(); in
Code: [Select]
/install/index.phpBut still it shows that Output buffering is off(please see attached image), but I have turned it on in php.ini and phpinfo(); too shows that OB is on. It is very confusing now..

Thanks.

Offline abolabo

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Re: Blank page when trying to install
« Reply #25 on: December 30, 2016, 12:02:37 PM »
...as i told

so you should to check all php,ini files in your centos.
not sure how many it. In debian based linux stores few. For apache, for shell-mode (cli) etc.

You should check what file applied. The better way to see it in phpinfo(); output in browser.
Also be sure that echo output_buffering=On without ; at the line begining (not commented)
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Offline Rey

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Re: Blank page when trying to install
« Reply #26 on: December 30, 2016, 12:05:26 PM »
Thanks. As far as I know, there is only one php.ini which is being used at the moment.
I will double check again and report back. Thank you for helping out. :)

Offline codreanua

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Re: Blank page when trying to install
« Reply #27 on: January 08, 2017, 02:14:20 PM »
Hello, any news about this problem? I have the same issue, installation without softaculous on Cpanel  and blank page after i click next on licence agreement page  :-[ :-[ :-[

Offline Rey

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Re: Blank page when trying to install
« Reply #28 on: January 08, 2017, 02:19:38 PM »
Hello, any news about this problem? I have the same issue, installation without softaculous on Cpanel  and blank page after i click next on licence agreement page  :-[ :-[ :-[

Yes, as stated above, I managed to reach the next page after adding
Code: [Select]
ob_start(); at the top of this page -
Code: [Select]
/install/index.phpInstallation went successfully after doing the same.

 

Database Error

Please try again. If you come back to this error screen, report the error to an administrator.