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Author Topic: Unable to view email messages  (Read 361 times)

Offline Gerald5923

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Unable to view email messages
« on: March 18, 2022, 10:12:45 PM »
For instance when an order is placed, I do get notified automatically by email. However, when I attempt to view the message using Windows default mail app, it keeps loading endlessly without displaying anything. I've also tried viewing the message directly on my browser by logging into my email account. Interestingly, it shows on the browser, but in an unreadable format, as shown on the screenshot attached. Kindly advise.

Offline Basara

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Re: Unable to view email messages
« Reply #1 on: March 21, 2022, 02:17:33 AM »
Hello.
What are your AbanteCart version and SMTP server (email provider you send with)?

Offline Gerald5923

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Re: Unable to view email messages
« Reply #2 on: March 21, 2022, 10:06:50 AM »
Version: 1.3.2
SMTP Server: mail5010.smarterasp.net

The smtp server is working fine on other sites.

Offline Basara

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Re: Unable to view email messages
« Reply #3 on: March 22, 2022, 01:17:08 AM »
Hello.
For the mail issue investigation, we need access to your hosting panel and AbanteCart admin. Please send via the private message

Offline abolabo

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Re: Unable to view email messages
« Reply #4 on: June 08, 2022, 09:30:19 AM »
For instance when an order is placed, I do get notified automatically by email. However, when I attempt to view the message using Windows default mail app, it keeps loading endlessly without displaying anything. I've also tried viewing the message directly on my browser by logging into my email account. Interestingly, it shows on the browser, but in an unreadable format, as shown on the screenshot attached. Kindly advise.

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