Remove unavailable Downloads

[MGBReg]

Hi,
is there a way of removing unavailable downloads from a customer?

I have removed or changed the file - new one shows in customer account but so does the old one and shows as unavailable.

I would like to remove this. I can see the same file in the admin of the customer
   
download/18/7e/0.pdf       
   
   
Missing File

any Ideas how I can achieve this.

Thanks in advance
Paul

[Basara]

Hello
Try to push your changes in the order. Admin > Sales > Orders > Edit order > Files tab

[MGBReg]

Hi Basara,
I can push new downloads or updated downloads with no issues.

If I delete a download i want to remove it totally, if that makes sense.

If I delete the order of a download for a customer the file still shows in the customer downloads. It was a practise order, back end shows the file as missing but can I remove all record? Or is this a database edit?

Thanks
Paul

[Basara]

If you delete order but customer still see download that may be an issue. I will check and report to dev team if confirm

[Basara]

I am check and cant replicate the issue. If order removed than no downloads available for customer.
Do you have latest AbanteCart version? What is conditions in Download to activate?

[MGBReg]

Thanks for the quick reply.
Latest version

Download after completed order status or manual

I can still see remains of deleted orders in customer downloads area. The downloads have also been deleted but still show in the admin panel via orders order files.

TAI
Paul

[Basara]

Please try to clear AbanteCart cache. And if issue is visible check the error log for any warnings/errors

[MGBReg]

Cleared Cache yesterday still showing.

Just been into phpadmin.

Order_downloads

Found the old deleted orders - removed the lines showing the info I do not want. Deleted them and they are nolonger showing.

So deleting the order does not remove this data

TIA
Paul