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Customer Shipping options problem.

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llegrand:
If you have the latest extension - and it seems you indicated you did not encounter the issue when placing a test order  perhaps see if your client can try a different browser ,  Firefox or Edge. 

Or try this set of escalating clearing:

Use Cntl+F5 to clear reload his browser -  he should be ON the AbanteCart pages
If still not showing:
 Ask him to clear his cookies  and cache within his preferred browser. 
Chrome help for that is found here:
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

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