The vast number of plugins and themes can sometimes create confusion in the end users mind, these are great for the designer or freelancer working for the end user, however, we are looking to compete in the DIY market, so simplicity is key, yet customers will have support needs, as we are offering this product, it is us they will contact, most questions will be routine, but the few that are not are the ones that we may need to reach out to Abantecart or the community for answers, but we will need to do this in a very timely manner.
I have no issue paying for support, but it is nice if the one that wishes to be paid for support actually answers the pre sales emails sent to them.
In short, I am looking to build a long term relationship with something that seems disinterested in that relationship...