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Author Topic: Admin Area doesn't recognize my username and password  (Read 94 times)

Offline Minette de Bruyn

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Admin Area doesn't recognize my username and password
« on: March 01, 2021, 01:47:01 AM »
Hi, When I go to my URL admin area,
it doesn't recognize my username and password.

Please could anyone help me with this

Offline Basara

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Re: Admin Area doesn't recognize my username and password
« Reply #1 on: March 01, 2021, 05:58:48 AM »
Hello.
Clear the browser cache and try to restore the password.
You can find your username in the database
« Last Edit: March 03, 2021, 12:35:01 AM by Basara »

Offline Minette de Bruyn

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Re: Admin Area doesn't recognize my username and password
« Reply #2 on: March 02, 2021, 01:49:44 AM »
I tried that now and it didn't work. Is it possible that It could be because I used an email address (with dots) as a username instead of just alphanumeric?

 

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