Author Topic: No Payment method available to select on check out  (Read 605 times)

Offline stephanie

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No Payment method available to select on check out
« on: January 13, 2021, 04:44:34 AM »
Hello
I set up free shipping and also paypal to pay for my products, as a test. However, on the check out page, the payment option shows up but cannot be selected. Instead of an empty radio button, there is a line through the circle.

When I try to proceed, it says "Error: Payment method required!" You can see the screenshot in the attachment.

Also, if Abantecart developer/staff are reading, please make it possible to post screenshots and images directly on this forum by copy and paste, it is very tedious to post a link to a third party hosted image, and the link might get broken anyway, or, to save and upload an attachment.

Thanks


Offline Basara

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Re: No Payment method available to select on check out
« Reply #1 on: January 13, 2021, 05:17:32 AM »
Hello.
The standard PayPal work with the redirection to the PayPal site so it will not work with the embed. Try PayPal Pro or Stripe payments

Offline stephanie

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Re: No Payment method available to select on check out
« Reply #2 on: January 13, 2021, 05:34:49 AM »
Hi.
I tried to purchase the product on the non-embed version. It lets me select PayPal, but then an error still says "Error: No Shipping options are available. Please contact us for assistance!"

On a side note, how do I redirect the "contact us" link to something specific instead of the default Abantecart page?

Offline Basara

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Re: No Payment method available to select on check out
« Reply #3 on: January 14, 2021, 03:40:20 AM »
Hello.
The Error: No Shipping options are available appears when you did not configure or configure incorrectly the shipping methods in your store. For example, you limit your shipping to a specific Location but the customer address is outside configured location

Offline stephanie

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Re: No Payment method available to select on check out
« Reply #4 on: January 14, 2021, 05:06:35 AM »
Thanks for the clarification.

As far as I know, I added the customer location, currently there are 3, Australia, Canada and the United States. Canada and the US were there by default, I added Australia and then turned it on in the settings but it will not accept Australia at all. I just tested America and it worked fine. Any ideas?

Offline Basara

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Re: No Payment method available to select on check out
« Reply #5 on: January 14, 2021, 05:45:09 AM »

Offline stephanie

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Re: No Payment method available to select on check out
« Reply #6 on: January 14, 2021, 06:05:14 AM »
Australia is already listed as a region in the System → Localization → Locations settings.

Still, the checkout settings says there are no shipping options to Australia.

Edit: Now the payment method does not display at all. I have a paypal sandbox set up and it worked for testing earlier (for some reason, only to the US but not Australia), now all of a sudden the payment option is not displayed at checkout at all.
« Last Edit: January 14, 2021, 06:36:45 AM by stephanie »

 

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