Author Topic: Solved - Cannot Add media images  (Read 467 times)

Offline faxboys

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Solved - Cannot Add media images
« on: April 26, 2021, 01:15:24 PM »
this is a new install and i cannot insert images in banners.  upon saving i receive this message. (permissions on "resources" incl  image folder is 777).  Please advise

Forbidden
You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
« Last Edit: April 27, 2021, 04:48:21 PM by faxboys »

Offline dvagner

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Re: Cannot Add media images
« Reply #1 on: April 26, 2021, 01:24:06 PM »
Please provide result of
# ls -lua
in folder your site.


Offline faxboys

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Re: Cannot Add media images
« Reply #2 on: April 26, 2021, 01:32:25 PM »
please provide path to that folder.  i am new to AbanteCart and not familiar with it folder names.  i did a search in cpanel and did not find that specific folder

Offline dvagner

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Re: Cannot Add media images
« Reply #3 on: April 26, 2021, 01:40:44 PM »
You should see folders like in screenshot (without "install" )

Offline faxboys

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Re: Cannot Add media images
« Reply #4 on: April 26, 2021, 01:58:22 PM »
ok i see those folders (see attached all folders in directory)  is  # ls -lua   an abbreviation for a folder or file.....I must be missing something  because it does not come up in a search  :-[


Offline maxter

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Offline faxboys

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Re: Cannot Add media images
« Reply #6 on: April 26, 2021, 02:40:14 PM »
i may have spoken to soon -  i added info in the htaccess.text file and the 403 error stopped but now i just get "page not found message" 

i will try you steps you suggested above
« Last Edit: April 26, 2021, 03:06:50 PM by faxboys »

Offline faxboys

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Re: Cannot Add media images
« Reply #7 on: April 26, 2021, 03:54:07 PM »
ok, i have narrowed down my issue.   the issue seems to be with "text" banners.

I can add images to "graphic" banners and they will display on the home page.  However when it comes to "Text banners i am limited to the a limit of 5 and cannot add images.  In order for me to create a new text banner i need to disable one of the existing "text" banners.  When i add an image to a text banner and save i get the following message -THE PAGE YOU REQUESTED CANNOT BE FOUND! and it does not save the new or revised content of that banner.

So my question is how can I increase the # of text banners and how can i add images to text banners.

Offline faxboys

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Re: Solved - Cannot Add media images
« Reply #8 on: April 27, 2021, 04:49:38 PM »

found out it was a issue with the server.  they whitelisted for me and now it is corrected

from hosting provider
"It looks like such behavior of the website can be explained by recent triggers of our security module indeed. ModSecurity is an Apache module that works as a web application firewall ( . It blocks known exploits and provides protection from a range of attacks against web applications. However, sometimes, ModSecurity may incorrectly determine that a certain request is malicious, while it is actually legitimate."

 

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