Author Topic: UPS shipping problem  (Read 35 times)

Offline Gary Tayman

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UPS shipping problem
« on: May 04, 2021, 08:51:57 PM »
Hopefully I can get some help here.  When I first set up AbanteCart I had loads of questions, and the help I got here was beyond superb!

Overall it has been running well, but now I've got an issue:

First off, my store in not my mainstream business.  I've been working 18-hour days which is great but wears you out, and I only get occasional orders from the store.  In other words you can call me a newbie, because I don't use it enough to be really proficient.

A short time ago I began getting orders, all of them asking to ship USPS, which I thought was strange because UPS is better for most of these orders.  Then my supplier chimed in and asked why all my orders were USPS.  So I disabled the USPS extension.

Today I think I found out why.  I got an e-mail from a customer who is trying to place an order but it gets blocked when he selects shipping.  His only option is UPS and it doesn't accept it.

I can tell you this much -- I don't use my UPS account much anymore, as I use Shipstation for all my stuff from the shop.  However, just last week I indeed used my UPS account, so it's certainly active.

Sp -- any ideas why AbanteCart orders are being rejected by UPS?  Where can I begin troubleshooting?

Thanks in advance.

Offline Basara

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Re: UPS shipping problem
« Reply #1 on: May 05, 2021, 02:43:27 AM »
Hello.
Enable UPS and try to place an order. Next please check for errors in your AbanteCart error log

Offline Gary Tayman

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Re: UPS shipping problem
« Reply #2 on: May 05, 2021, 09:48:49 PM »
Wow -- I checked the error log, it is LOADED with "UPS curl error."

No further details except for times and dates.

So what's the next step?  Where do I begin troubleshooting?


Offline Gary Tayman

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Re: UPS shipping problem
« Reply #3 on: May 05, 2021, 09:55:50 PM »
I looked through the page with my UPS parameters.  Everything looks in order as far as I can tell.  I noticed there is a switch for Test Mode.  What happens if I turn it on?  Is there some sort of troubleshooting test I can run?

 

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