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Author Topic: No notification emails  (Read 324 times)

Offline barry819

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No notification emails
« on: December 01, 2021, 11:02:55 AM »
I am once again receiving no notification emails from Abantecart when a new order is placed. All the notification settings I can edit appear correct, but I don't receive any notice email of receiving a new order, or the content of a new order, or any other notification. I do receive a notification from my payment processor (Stripe) that a payment has been processed, so other external  systems are able to email me. 

Is there something besides filling in the requested notification addresses that needs to be turned on?

Also, I've never managed to receive an SMS notification in any version of Abantecart. I am running 1.3.2.

Getting this error:   Error: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)

I have tried this both by setting SMTP and by setting simple Mail. My target address is at outlook.com

« Last Edit: December 01, 2021, 12:33:40 PM by barry819 »

Offline barry819

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Re: No notification emails
« Reply #1 on: December 01, 2021, 01:19:24 PM »
Screen captures of the Abantecart mail settings, and the mail settings from my hosting control panel.

Offline barry819

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Re: No notification emails
« Reply #2 on: December 01, 2021, 03:18:25 PM »
OK, I have been working with my host, and I'm now getting emails forwarded - but messages are ALSO generating an error in Abantecart:

2021-12-01 20:09:38 - Error: DATA not accepted from server!
2021-12-01 20:09:39 - Error: QUIT not accepted from server!

So now I'm even more confused.

Offline Basara

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Re: No notification emails
« Reply #3 on: December 02, 2021, 12:11:17 AM »
OK, I have been working with my host, and I'm now getting emails forwarded - but messages are ALSO generating an error in Abantecart:

2021-12-01 20:09:38 - Error: DATA not accepted from server!
2021-12-01 20:09:39 - Error: QUIT not accepted from server!

So now I'm even more confused.
Hello. The mail server do not accept your mail configuration.
Make sure you use the correct outgoing port as per mail server configuration and try to set the ssl:// in the host field

Offline MessEleven

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Re: No notification emails
« Reply #4 on: December 17, 2021, 01:09:53 PM »
After "upgrading" to 1.3.2 I'm no longer receiving notification emails either. After a test purchase, the customer is also not receiving confirmation. Prior to this, I've not had a single email issue.

FOR ANYONE WITHIN EARSHOT:

If you have a stable version of AbanteCart, DO NOT UPGRADE. Lately, most changes are unbearably buggy.

Offline Basara

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Re: No notification emails
« Reply #5 on: December 20, 2021, 12:19:35 AM »
After "upgrading" to 1.3.2 I'm no longer receiving notification emails either. After a test purchase, the customer is also not receiving confirmation. Prior to this, I've not had a single email issue.

FOR ANYONE WITHIN EARSHOT:

If you have a stable version of AbanteCart, DO NOT UPGRADE. Lately, most changes are unbearably buggy.

Hello. What is your Mail sender: PHP mailer or SMTP? Check the mail outgoing log and servers error logs

Do you have the mod_security enabled on your server? https://abantecart.atlassian.net/wiki/spaces/AD/pages/3604484/Mod+security+403+406+error

 

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