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Critical Twilio error despite disabling extension and Emails not sending

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squinn:
Thank you in advance.
I briefly enabled twilio just to see what it was about, then I disabled it and set the IM back to default 'no im driver found'message. I know twilio is an SMS service, not email,  but when I do test orders no emails came through to either customer or admin (the order went through ok in the store though), and it came up with an immediate 'critical error' notice, as follows:

Cannot send notification. Communication driver default_twilio is disabled!
Trace: #0 /home/www/domainname/core/lib/im.php on line 335 #1
/home/www/domainname/storefront/model/account/customer.php on line 190 #2 /home/www/domainname/extensions/fast_checkout/storefront/model/extension/fast_checkout.php on line 62 #3 /home/www/domainname/extensions/fast_checkout/storefront/controller/responses/checkout/pay.php on line 1072 #4 /home/www/domainname/extensions/fast_checkout/storefront/controller/responses/checkout/pay.php on line 954

I don't want twilio, so I deleted it entirely but it hasn't stopped the error (also cleared cache).
My mail settings are correct - I just use the default mail (not smtp) and I have a working email address attached to the store. It is not sending the customer email or the admin emails. I do think it's related to that extension, as it calls it the 'default communication'. Even though I disabled it (which should have reversed any changes twilio made) and then went on to delete it after receiving errors, it must have overrode a file somewhere.

 

squinn:
OK - so I think I've confirmed that it's related to Twilio.. just tested sending an order update via the status and comments section. It immediately came up with this error, related to twilio and no update was sent to the customer email.

Cannot send notification. Communication driver default_twilio is disabled! Trace: #0 /home/www/domainname/core/lib/im_manager.php on line 322 #1 /home/www/domainname/admin/model/sale/order.php on line 1215 #2 /home/www/domainname/admin/controller/pages/sale/order.php on line 1170 #3 /home/www/domainname/core/engine/dispatcher.php on line 306 #4 /home/www/domainname/core/engine/dispatcher.php on line 341

I can not go live with my site until this is resolved, as the email functionality and updates is critical for this particular business model, so I will be so grateful to have this fixed.

squinn:
Ok, so I manually uploaded the Twilio extension folder and reinstalled it, but have it turned off. It gets rid of the critical error, but I'm still not receiving emails from new orders or order page updates, to either the customer or the admin.

Just have mail protocol set to: Mail
no mail parameters
Alert mail: On
No additional alert emails (have tried with and without)

Basara:
Hello.
You have to install twilio and disable the instant messages in the settings. After that disable twillio extension

squinn:
Hello, and Thanks for your reply. I had already followed these steps at the time of my last post.
Attached is a screenshot in case I'm missing something

I have tested mail via storefront orders / contact form / order updates  and no emails are being received by customer or admin still.

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