Author Topic: Registration leads to blank page  (Read 3560 times)

Offline Medieval2Knight

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Registration leads to blank page
« on: May 29, 2023, 08:11:34 AM »
When trying to register a new account, after you hit the "register" button, it leads you to a blank page.  I had just installed Mercato add ons. When I switched back to the Bootstrap template, I do not have this problem. The developer said "it has nothing to do with the add on. It is an AbanteCart error". If so, how do I fix this? Thank you.

Offline llegrand

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Re: Registration leads to blank page
« Reply #1 on: May 29, 2023, 10:52:13 AM »
please check that you have the correct version of the Mercato for your AbanteCart v. 
If using AbanteCart v 1.3.3  (the latest)  then the Mercato  should be v 1.2.4   and I see that it had a update to the Mercato today  5/29




Offline Medieval2Knight

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Re: Registration leads to blank page
« Reply #2 on: May 29, 2023, 12:29:22 PM »
I have the latest AbanteCart cart and the 1.2.4v of Mercato. Apparently, it is just not the registration area, but trying to pull up any previous account orders (if I was the customer). Most of the blank pages, just have a line at the top. I will try the update, hopefully that will help.

Offline Medieval2Knight

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Re: Registration leads to blank page
« Reply #3 on: May 29, 2023, 12:34:58 PM »
Nope.... the latest update made no difference.

Offline llegrand

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Re: Registration leads to blank page
« Reply #4 on: May 29, 2023, 12:47:56 PM »
Check your system to see if the requirements are met
https://abantecart.atlassian.net/wiki/spaces/AD/pages/3768390/AbanteCart+System+Requirements

Seeing any errors in your admin error log?
I see there are several extensions included in the Mercato -  perhaps try turning one off at time  until you find the problem?
Then I would try the developer again. 


Offline Medieval2Knight

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Re: Registration leads to blank page
« Reply #5 on: May 29, 2023, 01:19:29 PM »
Thanks. I will try the tips you mentioned.

Offline Basara

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Re: Registration leads to blank page
« Reply #6 on: May 30, 2023, 02:40:20 AM »
Hello.
Set your store to the default theme and try to register. After you see blank page copy the latest error from the AbanteCart error log

 

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